{"id":6470,"date":"2026-04-05T09:47:29","date_gmt":"2026-04-05T07:47:29","guid":{"rendered":"https:\/\/snvsolutions.ch\/?page_id=6470"},"modified":"2026-05-04T12:39:33","modified_gmt":"2026-05-04T10:39:33","slug":"it-support-prozess","status":"publish","type":"page","link":"https:\/\/snvsolutions.ch\/fr\/it-support-prozess\/","title":{"rendered":"Processus de support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6470\" class=\"elementor elementor-6470\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9c4a30 e-flex e-con-boxed e-con e-parent\" data-id=\"c9c4a30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d6301 elementor-widget elementor-widget-html\" data-id=\"64d6301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"snv-support-full-hero-image\">\r\n  <img decoding=\"async\" \r\n    src=\"https:\/\/snvsolutions.ch\/wp-content\/uploads\/2026\/05\/3.-Support-Prozess.png\" \r\n    alt=\"SNV Solutions Support Prozess\"\r\n    class=\"snv-support-full-hero-img\"\r\n  >\r\n\r\n  <a href=\"\/de\/kontakt\/\" class=\"snv-support-hero-contact-btn\" id=\"snvSupportHeroContactBtn\">\r\n    kontakt\r\n  <\/a>\r\n<\/section>\r\n\r\n<style>\r\n  .snv-support-full-hero-image {\r\n    position: relative;\r\n    width: 100vw;\r\n    margin-left: calc(50% - 50vw);\r\n    margin-right: calc(50% - 50vw);\r\n    overflow: hidden;\r\n    background: #082250;\r\n  }\r\n\r\n  .snv-support-full-hero-img {\r\n    display: block;\r\n    width: 100%;\r\n    height: clamp(520px, 78vh, 860px);\r\n    object-fit: cover;\r\n    object-position: center center;\r\n  }\r\n\r\n  .snv-support-hero-contact-btn {\r\n    position: absolute;\r\n    right: clamp(18px, 4vw, 56px);\r\n    bottom: clamp(18px, 4vw, 46px);\r\n    z-index: 5;\r\n\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n\r\n    padding: 9px 22px;\r\n    border-radius: 999px;\r\n\r\n    font-family: Cardo, Georgia, serif;\r\n    font-size: 13px;\r\n    line-height: 1;\r\n    letter-spacing: 0.08em;\r\n    text-transform: lowercase;\r\n    text-decoration: none;\r\n\r\n    color: #ffffff;\r\n    background: rgba(255, 255, 255, 0.08);\r\n    border: 1px solid rgba(255, 255, 255, 0.45);\r\n\r\n    backdrop-filter: blur(8px);\r\n    -webkit-backdrop-filter: blur(8px);\r\n\r\n    box-shadow: 0 10px 28px rgba(0, 0, 0, 0.18);\r\n    transition: all 0.25s ease;\r\n  }\r\n\r\n  .snv-support-hero-contact-btn:hover {\r\n    color: #082250;\r\n    background: rgba(255, 255, 255, 0.82);\r\n    border-color: rgba(255, 255, 255, 0.9);\r\n    transform: translateY(-2px);\r\n  }\r\n\r\n  @media (max-width: 1024px) {\r\n    .snv-support-full-hero-img {\r\n      height: 68vh;\r\n      min-height: 480px;\r\n    }\r\n  }\r\n\r\n  @media (max-width: 767px) {\r\n    .snv-support-full-hero-img {\r\n      height: 58vh;\r\n      min-height: 420px;\r\n      object-position: center center;\r\n    }\r\n\r\n    .snv-support-hero-contact-btn {\r\n      right: 16px;\r\n      bottom: 16px;\r\n      padding: 8px 18px;\r\n      font-size: 12px;\r\n      letter-spacing: 0.06em;\r\n    }\r\n  }\r\n\r\n  @media (max-width: 480px) {\r\n    .snv-support-full-hero-img {\r\n      height: 52vh;\r\n      min-height: 360px;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<script>\r\n(function () {\r\n  var path = window.location.pathname || \"\";\r\n  var btn = document.getElementById(\"snvSupportHeroContactBtn\");\r\n\r\n  if (!btn) return;\r\n\r\n  if (path.indexOf(\"\/en\/\") === 0) {\r\n    btn.textContent = \"contact\";\r\n    btn.href = \"\/en\/contact\/\";\r\n  } else if (path.indexOf(\"\/fr\/\") === 0) {\r\n    btn.textContent = \"contact\";\r\n    btn.href = \"\/fr\/contact\/\";\r\n  } else if (path.indexOf(\"\/it\/\") === 0) {\r\n    btn.textContent = \"contatto\";\r\n    btn.href = \"\/it\/contact\/\";\r\n  } else {\r\n    btn.textContent = \"kontakt\";\r\n    btn.href = \"\/de\/kontakt\/\";\r\n  }\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6640e9 e-flex e-con-boxed e-con e-parent\" data-id=\"c6640e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3080d9b elementor-widget elementor-widget-html\" data-id=\"3080d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"snv-it-process-page\" class=\"snv-it-process-page\">\r\n  <style>\r\n    #snv-it-process-page,\r\n    #snv-it-process-page * {\r\n      box-sizing: border-box;\r\n    }\r\n\r\n    #snv-it-process-page {\r\n      --snv-text: #082250;\r\n      --snv-blue: #1f6fd1;\r\n      --snv-accent: #f07f63;\r\n      --snv-lavender: #9b71b6;\r\n      --snv-bg: #f7f5f7;\r\n      --snv-bg-2: #fbfafb;\r\n      --snv-card: #ffffff;\r\n      --snv-border: rgba(8, 34, 80, 0.09);\r\n      --snv-border-light: #e5e0e8;\r\n      --snv-muted: rgba(8, 34, 80, 0.74);\r\n      --snv-shadow: 0 16px 38px rgba(8, 34, 80, 0.06);\r\n      width: 100%;\r\n      background: linear-gradient(180deg, #f6f4f6 0%, #fbfafb 100%);\r\n      color: var(--snv-text);\r\n      font-family: Cardo, Georgia, \"Times New Roman\", serif;\r\n      overflow: hidden;\r\n      border-top: 1px solid rgba(8, 34, 80, 0.04);\r\n      border-bottom: 1px solid rgba(8, 34, 80, 0.04);\r\n    }\r\n\r\n    #snv-it-process-page a {\r\n      color: inherit;\r\n      text-decoration: none;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-wrap {\r\n      width: min(1140px, calc(100% - 40px));\r\n      margin: 0 auto;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-top {\r\n      display: flex;\r\n      justify-content: flex-end;\r\n      align-items: center;\r\n      padding: 26px 0 18px;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-lang {\r\n      display: flex;\r\n      align-items: center;\r\n      gap: 8px;\r\n      flex-wrap: wrap;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-lang a {\r\n      min-width: 44px;\r\n      height: 34px;\r\n      padding: 0 14px;\r\n      border-radius: 999px;\r\n      border: 1px solid #d8d3dc;\r\n      background: #fbfbfc;\r\n      color: var(--snv-text);\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      font-size: 17px;\r\n      line-height: 1;\r\n      transition: all .2s ease;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-lang a:hover {\r\n      border-color: var(--snv-lavender);\r\n      transform: translateY(-1px);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-lang a.is-active {\r\n      background: var(--snv-lavender);\r\n      border-color: var(--snv-lavender);\r\n      color: #fff;\r\n      box-shadow: 0 8px 18px rgba(155, 113, 182, 0.20);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-hero {\r\n      padding: 10px 0 52px;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-hero-box {\r\n      background: rgba(255,255,255,0.74);\r\n      border: 1px solid rgba(8, 34, 80, 0.07);\r\n      border-radius: 32px;\r\n      box-shadow: var(--snv-shadow);\r\n      padding: 42px 40px;\r\n      display: grid;\r\n      grid-template-columns: 1.05fr 0.95fr;\r\n      gap: 34px;\r\n      align-items: center;\r\n      backdrop-filter: blur(8px);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-eyebrow {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 9px;\r\n      margin-bottom: 16px;\r\n      color: var(--snv-blue);\r\n      font-size: 15px;\r\n      line-height: 1.3;\r\n      padding: 8px 14px;\r\n      border-radius: 999px;\r\n      background: #f1f6fc;\r\n      border: 1px solid rgba(31, 111, 209, 0.11);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-eyebrow::before {\r\n      content: \"\";\r\n      width: 8px;\r\n      height: 8px;\r\n      border-radius: 50%;\r\n      background: var(--snv-accent);\r\n      display: inline-block;\r\n      flex: 0 0 8px;\r\n    }\r\n\r\n    #snv-it-process-page h1 {\r\n      margin: 0;\r\n      font-size: clamp(38px, 5vw, 64px);\r\n      line-height: 0.98;\r\n      letter-spacing: -0.04em;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-lead {\r\n      margin: 22px 0 0;\r\n      font-size: clamp(19px, 2vw, 22px);\r\n      line-height: 1.52;\r\n      color: var(--snv-muted);\r\n      max-width: 720px;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-actions {\r\n      display: flex;\r\n      gap: 12px;\r\n      flex-wrap: wrap;\r\n      margin-top: 28px;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-btn {\r\n      min-height: 48px;\r\n      padding: 13px 22px;\r\n      border-radius: 999px;\r\n      font-size: 17px;\r\n      font-weight: 700;\r\n      line-height: 1.1;\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      border: 1px solid transparent;\r\n      transition: all .2s ease;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-btn-primary {\r\n      background: var(--snv-text);\r\n      color: #fff !important;\r\n      box-shadow: 0 12px 26px rgba(8, 34, 80, 0.14);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-btn-primary:hover {\r\n      background: #10346c;\r\n      transform: translateY(-2px);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-btn-secondary {\r\n      background: #fff;\r\n      color: var(--snv-text) !important;\r\n      border-color: var(--snv-border-light);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-btn-secondary:hover {\r\n      border-color: var(--snv-blue);\r\n      transform: translateY(-2px);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-mini-nav {\r\n      display: flex;\r\n      flex-wrap: wrap;\r\n      gap: 10px;\r\n      margin-top: 24px;\r\n      padding-top: 20px;\r\n      border-top: 1px solid rgba(8, 34, 80, 0.08);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-mini-nav a {\r\n      padding: 9px 14px;\r\n      border-radius: 999px;\r\n      background: #faf8fb;\r\n      border: 1px solid #ebe6ef;\r\n      color: var(--snv-text);\r\n      font-size: 15px;\r\n      line-height: 1.2;\r\n      transition: all .2s ease;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-mini-nav a:hover {\r\n      background: #fff;\r\n      border-color: var(--snv-lavender);\r\n      transform: translateY(-1px);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-side-card {\r\n      background: #fcfbfd;\r\n      border: 1px solid rgba(8, 34, 80, 0.08);\r\n      border-radius: 26px;\r\n      padding: 28px;\r\n      box-shadow: 0 12px 30px rgba(8, 34, 80, 0.045);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-side-card h2 {\r\n      margin: 0 0 18px;\r\n      font-size: clamp(27px, 3vw, 38px);\r\n      line-height: 1.08;\r\n      letter-spacing: -0.03em;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-side-list {\r\n      display: grid;\r\n      gap: 12px;\r\n      margin: 0;\r\n      padding: 0;\r\n      list-style: none;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-side-list li {\r\n      display: grid;\r\n      grid-template-columns: 34px 1fr;\r\n      gap: 12px;\r\n      align-items: start;\r\n      color: var(--snv-muted);\r\n      font-size: 16.5px;\r\n      line-height: 1.45;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-side-list span {\r\n      width: 34px;\r\n      height: 34px;\r\n      border-radius: 13px;\r\n      background: #eef4fb;\r\n      color: var(--snv-blue);\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      font-size: 14px;\r\n      font-weight: 700;\r\n      line-height: 1;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-section {\r\n      padding: 60px 0;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-section.alt {\r\n      background: #faf8fa;\r\n      border-top: 1px solid rgba(8, 34, 80, 0.05);\r\n      border-bottom: 1px solid rgba(8, 34, 80, 0.05);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-heading {\r\n      max-width: 860px;\r\n      margin-bottom: 30px;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-label {\r\n      display: inline-block;\r\n      margin-bottom: 10px;\r\n      color: var(--snv-blue);\r\n      font-size: 15px;\r\n      letter-spacing: 0.08em;\r\n      text-transform: uppercase;\r\n      font-weight: 700;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-heading h2 {\r\n      margin: 0;\r\n      font-size: clamp(30px, 3.6vw, 46px);\r\n      line-height: 1.08;\r\n      letter-spacing: -0.03em;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-heading p {\r\n      margin: 14px 0 0;\r\n      font-size: 19px;\r\n      line-height: 1.56;\r\n      color: var(--snv-muted);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-grid-3,\r\n    #snv-it-process-page .snv-it-grid-2 {\r\n      display: grid;\r\n      gap: 16px;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-grid-3 {\r\n      grid-template-columns: repeat(3, 1fr);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-grid-2 {\r\n      grid-template-columns: repeat(2, 1fr);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-card {\r\n      background: #fff;\r\n      border: 1px solid rgba(8, 34, 80, 0.08);\r\n      border-radius: 24px;\r\n      padding: 22px;\r\n      box-shadow: var(--snv-shadow);\r\n      transition: transform .2s ease, box-shadow .2s ease;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-card:hover {\r\n      transform: translateY(-3px);\r\n      box-shadow: 0 18px 36px rgba(8, 34, 80, 0.10);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-card-icon {\r\n      width: 42px;\r\n      height: 42px;\r\n      border-radius: 14px;\r\n      background: #eef4fb;\r\n      color: var(--snv-blue);\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      font-size: 15px;\r\n      font-weight: 700;\r\n      margin-bottom: 14px;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-card h3 {\r\n      margin: 0 0 9px;\r\n      font-size: 21px;\r\n      line-height: 1.18;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-card p {\r\n      margin: 0;\r\n      font-size: 16px;\r\n      line-height: 1.56;\r\n      color: var(--snv-muted);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-timeline {\r\n      display: grid;\r\n      gap: 18px;\r\n      position: relative;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-step {\r\n      background: #fff;\r\n      border: 1px solid rgba(8, 34, 80, 0.08);\r\n      border-radius: 28px;\r\n      padding: 28px;\r\n      box-shadow: var(--snv-shadow);\r\n      display: grid;\r\n      grid-template-columns: 72px 1fr;\r\n      gap: 22px;\r\n      align-items: start;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-step-no {\r\n      width: 72px;\r\n      height: 72px;\r\n      border-radius: 22px;\r\n      background: var(--snv-text);\r\n      color: #fff;\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      font-size: 19px;\r\n      font-weight: 700;\r\n      line-height: 1;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-step h3 {\r\n      margin: 0 0 10px;\r\n      font-size: clamp(25px, 2.8vw, 34px);\r\n      line-height: 1.12;\r\n      letter-spacing: -0.025em;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-step p {\r\n      margin: 0;\r\n      font-size: 17px;\r\n      line-height: 1.6;\r\n      color: var(--snv-muted);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-step-meta {\r\n      margin-top: 18px;\r\n      display: grid;\r\n      grid-template-columns: repeat(3, 1fr);\r\n      gap: 12px;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-meta-box {\r\n      background: #faf8fb;\r\n      border: 1px solid #ebe6ef;\r\n      border-radius: 18px;\r\n      padding: 16px;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-meta-box strong {\r\n      display: block;\r\n      margin-bottom: 6px;\r\n      color: var(--snv-text);\r\n      font-size: 16px;\r\n      line-height: 1.2;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-meta-box span {\r\n      display: block;\r\n      color: var(--snv-muted);\r\n      font-size: 15px;\r\n      line-height: 1.45;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-split {\r\n      display: grid;\r\n      grid-template-columns: 1fr 1fr;\r\n      gap: 16px;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-split-card {\r\n      border-radius: 26px;\r\n      padding: 26px;\r\n      box-shadow: var(--snv-shadow);\r\n      border: 1px solid rgba(8, 34, 80, 0.08);\r\n      background: #fff;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-split-card.dark {\r\n      background: var(--snv-text);\r\n      color: #fff;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-split-card h3 {\r\n      margin: 0 0 12px;\r\n      font-size: 25px;\r\n      line-height: 1.12;\r\n      color: inherit;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-split-card ul {\r\n      margin: 0;\r\n      padding: 0;\r\n      list-style: none;\r\n      display: grid;\r\n      gap: 10px;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-split-card li {\r\n      position: relative;\r\n      padding-left: 24px;\r\n      font-size: 16.5px;\r\n      line-height: 1.45;\r\n      color: var(--snv-muted);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-split-card.dark li {\r\n      color: rgba(255,255,255,0.86);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-split-card li::before {\r\n      content: \"\u2713\";\r\n      position: absolute;\r\n      left: 0;\r\n      top: 0;\r\n      color: var(--snv-blue);\r\n      font-weight: 700;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-split-card.dark li::before {\r\n      color: #fff;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-final-cta {\r\n      margin-top: 28px;\r\n      background: linear-gradient(135deg, #082250 0%, #11408a 100%);\r\n      color: #fff;\r\n      border-radius: 30px;\r\n      padding: 34px;\r\n      display: grid;\r\n      grid-template-columns: 1.1fr 0.9fr;\r\n      gap: 24px;\r\n      align-items: center;\r\n      box-shadow: 0 20px 44px rgba(8, 34, 80, 0.14);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-final-cta h2 {\r\n      margin: 0;\r\n      font-size: clamp(30px, 3.2vw, 42px);\r\n      line-height: 1.08;\r\n      letter-spacing: -0.03em;\r\n      color: #fff;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-final-cta p {\r\n      margin: 12px 0 0;\r\n      font-size: 18px;\r\n      line-height: 1.55;\r\n      color: rgba(255,255,255,0.86);\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-final-cta .snv-it-actions {\r\n      margin-top: 0;\r\n      justify-content: flex-end;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-final-cta .snv-it-btn-primary {\r\n      background: #fff;\r\n      color: var(--snv-text) !important;\r\n    }\r\n\r\n    #snv-it-process-page .snv-it-final-cta .snv-it-btn-secondary {\r\n      background: transparent;\r\n      color: #fff !important;\r\n      border-color: rgba(255,255,255,0.34);\r\n    }\r\n\r\n    @media (max-width: 1024px) {\r\n      #snv-it-process-page .snv-it-hero-box,\r\n      #snv-it-process-page .snv-it-final-cta {\r\n        grid-template-columns: 1fr;\r\n      }\r\n\r\n      #snv-it-process-page .snv-it-final-cta .snv-it-actions {\r\n        justify-content: flex-start;\r\n      }\r\n    }\r\n\r\n    @media (max-width: 860px) {\r\n      #snv-it-process-page .snv-it-grid-3,\r\n      #snv-it-process-page .snv-it-grid-2,\r\n      #snv-it-process-page .snv-it-split,\r\n      #snv-it-process-page .snv-it-step-meta {\r\n        grid-template-columns: 1fr;\r\n      }\r\n    }\r\n\r\n    @media (max-width: 620px) {\r\n      #snv-it-process-page .snv-it-wrap {\r\n        width: min(100% - 24px, 1140px);\r\n      }\r\n\r\n      #snv-it-process-page .snv-it-top {\r\n        padding: 18px 0 14px;\r\n      }\r\n\r\n      #snv-it-process-page .snv-it-lang {\r\n        width: 100%;\r\n        justify-content: flex-end;\r\n      }\r\n\r\n      #snv-it-process-page .snv-it-hero-box,\r\n      #snv-it-process-page .snv-it-final-cta {\r\n        padding: 24px;\r\n        border-radius: 24px;\r\n      }\r\n\r\n      #snv-it-process-page h1 {\r\n        font-size: 38px;\r\n      }\r\n\r\n      #snv-it-process-page .snv-it-lead {\r\n        font-size: 18px;\r\n      }\r\n\r\n      #snv-it-process-page .snv-it-actions,\r\n      #snv-it-process-page .snv-it-final-cta .snv-it-actions {\r\n        flex-direction: column;\r\n        align-items: stretch;\r\n      }\r\n\r\n      #snv-it-process-page .snv-it-btn {\r\n        width: 100%;\r\n      }\r\n\r\n      #snv-it-process-page .snv-it-step {\r\n        grid-template-columns: 1fr;\r\n        padding: 24px;\r\n      }\r\n\r\n      #snv-it-process-page .snv-it-step-no {\r\n        width: 56px;\r\n        height: 56px;\r\n        border-radius: 18px;\r\n      }\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"snv-it-wrap\">\r\n    <div class=\"snv-it-top\">\r\n      <div class=\"snv-it-lang\" id=\"snv-it-process-lang\"><\/div>\r\n    <\/div>\r\n\r\n    <div class=\"snv-it-hero\">\r\n      <div class=\"snv-it-hero-box\">\r\n        <div>\r\n          <div class=\"snv-it-eyebrow\" id=\"snv-it-process-eyebrow\"><\/div>\r\n          <h1 id=\"snv-it-process-hero-title\"><\/h1>\r\n          <p class=\"snv-it-lead\" id=\"snv-it-process-hero-lead\"><\/p>\r\n\r\n          <div class=\"snv-it-actions\">\r\n            <a href=\"#\" class=\"snv-it-btn snv-it-btn-primary\" id=\"snv-it-process-btn-contact\"><\/a>\r\n            <a href=\"#\" class=\"snv-it-btn snv-it-btn-secondary\" id=\"snv-it-process-btn-services\"><\/a>\r\n          <\/div>\r\n\r\n          <div class=\"snv-it-mini-nav\" id=\"snv-it-process-mini-nav\"><\/div>\r\n        <\/div>\r\n\r\n        <div class=\"snv-it-side-card\">\r\n          <h2 id=\"snv-it-process-side-title\"><\/h2>\r\n          <ul class=\"snv-it-side-list\" id=\"snv-it-process-side-list\"><\/ul>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"snv-it-section alt\">\r\n    <div class=\"snv-it-wrap\">\r\n      <div class=\"snv-it-heading\">\r\n        <div class=\"snv-it-label\" id=\"snv-it-process-why-label\"><\/div>\r\n        <h2 id=\"snv-it-process-why-title\"><\/h2>\r\n        <p id=\"snv-it-process-why-lead\"><\/p>\r\n      <\/div>\r\n\r\n      <div class=\"snv-it-grid-3\" id=\"snv-it-process-why-cards\"><\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"snv-it-section\">\r\n    <div class=\"snv-it-wrap\">\r\n      <div class=\"snv-it-heading\">\r\n        <div class=\"snv-it-label\" id=\"snv-it-process-steps-label\"><\/div>\r\n        <h2 id=\"snv-it-process-steps-title\"><\/h2>\r\n        <p id=\"snv-it-process-steps-lead\"><\/p>\r\n      <\/div>\r\n\r\n      <div class=\"snv-it-timeline\" id=\"snv-it-process-steps-list\"><\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"snv-it-section alt\">\r\n    <div class=\"snv-it-wrap\">\r\n      <div class=\"snv-it-heading\">\r\n        <div class=\"snv-it-label\" id=\"snv-it-process-class-label\"><\/div>\r\n        <h2 id=\"snv-it-process-class-title\"><\/h2>\r\n        <p id=\"snv-it-process-class-lead\"><\/p>\r\n      <\/div>\r\n\r\n      <div class=\"snv-it-grid-2\" id=\"snv-it-process-class-cards\"><\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"snv-it-section\">\r\n    <div class=\"snv-it-wrap\">\r\n      <div class=\"snv-it-heading\">\r\n        <div class=\"snv-it-label\" id=\"snv-it-process-rules-label\"><\/div>\r\n        <h2 id=\"snv-it-process-rules-title\"><\/h2>\r\n        <p id=\"snv-it-process-rules-lead\"><\/p>\r\n      <\/div>\r\n\r\n      <div class=\"snv-it-split\">\r\n        <div class=\"snv-it-split-card dark\">\r\n          <h3 id=\"snv-it-process-client-title\"><\/h3>\r\n          <ul id=\"snv-it-process-client-list\"><\/ul>\r\n        <\/div>\r\n\r\n        <div class=\"snv-it-split-card\">\r\n          <h3 id=\"snv-it-process-snv-title\"><\/h3>\r\n          <ul id=\"snv-it-process-snv-list\"><\/ul>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"snv-it-section alt\">\r\n    <div class=\"snv-it-wrap\">\r\n      <div class=\"snv-it-final-cta\">\r\n        <div>\r\n          <h2 id=\"snv-it-process-cta-title\"><\/h2>\r\n          <p id=\"snv-it-process-cta-text\"><\/p>\r\n        <\/div>\r\n\r\n        <div class=\"snv-it-actions\">\r\n          <a href=\"#\" class=\"snv-it-btn snv-it-btn-primary\" id=\"snv-it-process-cta-btn\"><\/a>\r\n          <a href=\"mailto:info@snvsolutions.ch\" class=\"snv-it-btn snv-it-btn-secondary\">info@snvsolutions.ch<\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <script>\r\n    (function () {\r\n      var wrapper = document.getElementById('snv-it-process-page');\r\n      if (!wrapper) return;\r\n\r\n      var path = window.location.pathname.toLowerCase();\r\n      var lang = 'de';\r\n      if (path.indexOf('\/en\/') === 0) lang = 'en';\r\n      else if (path.indexOf('\/fr\/') === 0) lang = 'fr';\r\n      else if (path.indexOf('\/it\/') === 0) lang = 'it';\r\n\r\n      var site = window.location.origin || 'https:\/\/snvsolutions.ch';\r\n\r\n      function pageUrl(code, slug) {\r\n        return site + '\/' + code + '\/' + slug + '\/';\r\n      }\r\n\r\n      var copy = {\r\n        de: {\r\n          langCodes: { de: 'DE', en: 'EN', fr: 'FR', it: 'IT' },\r\n          nav: {\r\n            home: '\u00dcbersicht',\r\n            services: 'Leistungen',\r\n            process: 'Support-Prozess',\r\n            audience: 'F\u00fcr wen geeignet',\r\n            contact: 'Kontakt'\r\n          },\r\n          eyebrow: 'Support-Prozess im IT & Application Support',\r\n          heroTitle: 'Klare Abl\u00e4ufe f\u00fcr Anfragen, St\u00f6rungen und operative Support-Themen',\r\n          heroLead: 'Ein strukturierter Support-Prozess schafft Klarheit, reduziert Reibungsverluste und sorgt daf\u00fcr, dass Anfragen, St\u00f6rungen und operative Themen nachvollziehbar bearbeitet werden.',\r\n          btnContact: 'Kostenlose Erstabkl\u00e4rung anfragen',\r\n          btnServices: 'Leistungen ansehen',\r\n          sideTitle: 'Wof\u00fcr der Prozess sorgt',\r\n          side: [\r\n            'Anfragen werden sauber aufgenommen und eingeordnet.',\r\n            'Zust\u00e4ndigkeiten, Priorit\u00e4ten und n\u00e4chste Schritte werden klarer.',\r\n            'R\u00fcckmeldungen bleiben nachvollziehbar.',\r\n            'Wiederkehrende Themen k\u00f6nnen dokumentiert und verbessert werden.'\r\n          ],\r\n          why: {\r\n            label: 'Warum ein Prozess wichtig ist',\r\n            title: 'Support wird professioneller, wenn Ablauf, Verantwortung und Kommunikation klar sind.',\r\n            lead: 'Im laufenden Betrieb z\u00e4hlt nicht nur die L\u00f6sung einzelner F\u00e4lle. Entscheidend ist, dass Anfragen zuverl\u00e4ssig aufgenommen, richtig eingeordnet, abgestimmt und dokumentiert werden.',\r\n            cards: [\r\n              { icon: '01', title: 'Weniger Reibungsverlust', text: 'Klare Schritte verhindern unn\u00f6tige R\u00fcckfragen, Doppelarbeit und unklare Zust\u00e4ndigkeiten.' },\r\n              { icon: '02', title: 'Bessere \u00dcbersicht', text: 'Offene Punkte, wiederkehrende Themen und n\u00e4chste Schritte werden nachvollziehbarer.' },\r\n              { icon: '03', title: 'Stabilere Abl\u00e4ufe', text: 'Dokumentation und klare Kommunikation helfen, Support-Strukturen langfristig zu verbessern.' }\r\n            ]\r\n          },\r\n          steps: {\r\n            label: 'Ablauf',\r\n            title: 'So l\u00e4uft unser Support-Prozess ab',\r\n            lead: 'Der Prozess ist bewusst praxisnah aufgebaut. Er eignet sich f\u00fcr einzelne Support-F\u00e4lle ebenso wie f\u00fcr wiederkehrende operative Themen.',\r\n            items: [\r\n              {\r\n                title: 'Anfrage aufnehmen',\r\n                text: 'Wir erfassen die Anfrage mit Anwendung, Thema, Kontext, Dringlichkeit und den betroffenen Personen oder Teams.',\r\n                meta: [\r\n                  { title: 'Ziel', text: 'Das Thema wird vollst\u00e4ndig verstanden.' },\r\n                  { title: 'Typisch n\u00f6tig', text: 'Beschreibung, Screenshots, betroffene Anwendung, gew\u00fcnschtes Ergebnis.' },\r\n                  { title: 'Ergebnis', text: 'Eine klare Ausgangslage f\u00fcr die weitere Bearbeitung.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Einordnen und priorisieren',\r\n                text: 'Die Anfrage wird als Incident, Service-Anfrage, \u00c4nderungsbedarf oder wiederkehrendes Thema eingeordnet. Gleichzeitig wird die Priorit\u00e4t festgelegt.',\r\n                meta: [\r\n                  { title: 'Ziel', text: 'Die richtige Bearbeitungsart wird bestimmt.' },\r\n                  { title: 'Typisch n\u00f6tig', text: 'Auswirkung auf Betrieb, Nutzer, Fristen und Dringlichkeit.' },\r\n                  { title: 'Ergebnis', text: 'Klare Priorit\u00e4t und nachvollziehbare Einordnung.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Bearbeitung koordinieren',\r\n                text: 'Zust\u00e4ndigkeiten, n\u00e4chste Schritte, R\u00fcckmeldungen und allenfalls externe Beteiligte werden abgestimmt.',\r\n                meta: [\r\n                  { title: 'Ziel', text: 'Alle wissen, wer was als N\u00e4chstes macht.' },\r\n                  { title: 'Typisch n\u00f6tig', text: 'Zust\u00e4ndige Personen, Systemzug\u00e4nge, externe Partner oder Lieferanten.' },\r\n                  { title: 'Ergebnis', text: 'Koordinierte Bearbeitung ohne unn\u00f6tige Parallelwege.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'L\u00f6sung unterst\u00fctzen',\r\n                text: 'Wir begleiten die Kl\u00e4rung, Bearbeitung oder operative Umsetzung bis zum n\u00e4chsten sinnvollen Ergebnis.',\r\n                meta: [\r\n                  { title: 'Ziel', text: 'Der Fall wird praktisch weitergebracht.' },\r\n                  { title: 'Typisch n\u00f6tig', text: 'Tests, R\u00fcckmeldungen, Abstimmungen oder kleine operative Anpassungen.' },\r\n                  { title: 'Ergebnis', text: 'Eine L\u00f6sung, ein Zwischenstand oder ein klarer n\u00e4chster Schritt.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'R\u00fcckmeldung geben',\r\n                text: 'Der aktuelle Stand, die L\u00f6sung oder das weitere Vorgehen werden verst\u00e4ndlich kommuniziert.',\r\n                meta: [\r\n                  { title: 'Ziel', text: 'Transparenz f\u00fcr Nutzer, Team oder Gesch\u00e4ftsleitung.' },\r\n                  { title: 'Typisch n\u00f6tig', text: 'Kurze Zusammenfassung, Status, offene Punkte und Empfehlung.' },\r\n                  { title: 'Ergebnis', text: 'Alle Beteiligten haben einen klaren \u00dcberblick.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Dokumentieren und stabilisieren',\r\n                text: 'Wiederkehrende Themen, L\u00f6sungen, Fehlerbilder und Erkenntnisse werden festgehalten, damit die Abl\u00e4ufe langfristig klarer werden.',\r\n                meta: [\r\n                  { title: 'Ziel', text: 'Wissen bleibt erhalten und nutzbar.' },\r\n                  { title: 'Typisch n\u00f6tig', text: 'L\u00f6sungsnotizen, interne Hinweise, bekannte Fehler und Prozessinformationen.' },\r\n                  { title: 'Ergebnis', text: 'Mehr Stabilit\u00e4t und weniger Wiederholungen im Tagesgesch\u00e4ft.' }\r\n                ]\r\n              }\r\n            ]\r\n          },\r\n          classes: {\r\n            label: 'Einordnung',\r\n            title: 'Welche Arten von Anfragen wir unterscheiden',\r\n            lead: 'Eine saubere Einordnung hilft, Support-F\u00e4lle angemessen zu behandeln und Erwartungen klar zu steuern.',\r\n            cards: [\r\n              { icon: '01', title: 'Incident', text: 'Eine St\u00f6rung oder ein Problem beeintr\u00e4chtigt eine Anwendung, einen Ablauf oder die Nutzung im Tagesgesch\u00e4ft.' },\r\n              { icon: '02', title: 'Service-Anfrage', text: 'Eine Person oder ein Team ben\u00f6tigt Unterst\u00fctzung, Information, Kl\u00e4rung oder eine operative Hilfestellung.' },\r\n              { icon: '03', title: '\u00c4nderungsbedarf', text: 'Eine Funktion, ein Ablauf oder eine Einstellung soll angepasst, erg\u00e4nzt oder koordiniert werden.' },\r\n              { icon: '04', title: 'Wiederkehrendes Thema', text: 'Ein Problem oder eine Frage tritt wiederholt auf und sollte dokumentiert, vereinfacht oder strukturell verbessert werden.' }\r\n            ]\r\n          },\r\n          rules: {\r\n            label: 'Zusammenarbeit',\r\n            title: 'Was f\u00fcr eine effiziente Bearbeitung wichtig ist',\r\n            lead: 'Ein guter Support-Prozess funktioniert am besten, wenn Informationen vollst\u00e4ndig sind und die Zust\u00e4ndigkeiten sauber abgestimmt werden.',\r\n            clientTitle: 'Vom Kunden hilfreich',\r\n            client: [\r\n              'Klare Beschreibung des Problems oder Anliegens',\r\n              'Angabe der betroffenen Anwendung oder des betroffenen Prozesses',\r\n              'Screenshots, Fehlermeldungen oder Beispiele, wenn vorhanden',\r\n              'Information zur Dringlichkeit und betroffenen Nutzergruppe',\r\n              'R\u00fcckmeldung, ob das Thema gel\u00f6st oder weiter offen ist'\r\n            ],\r\n            snvTitle: 'SNV Solutions \u00fcbernimmt',\r\n            snv: [\r\n              'Strukturierte Aufnahme und Einordnung',\r\n              'Koordination der n\u00e4chsten Schritte',\r\n              'Nachvollziehbare R\u00fcckmeldungen',\r\n              'Unterst\u00fctzung bei Kl\u00e4rung und Umsetzung',\r\n              'Dokumentation relevanter Erkenntnisse'\r\n            ]\r\n          },\r\n          cta: {\r\n            title: 'Sie m\u00f6chten Support-Anfragen k\u00fcnftig klarer bearbeiten?',\r\n            text: 'Teilen Sie uns mit, welche Anwendungen, Support-Themen oder wiederkehrenden Abl\u00e4ufe aktuell im Vordergrund stehen. Wir pr\u00fcfen Ihre Ausgangslage und schlagen einen passenden n\u00e4chsten Schritt vor.',\r\n            button: 'Kontakt aufnehmen'\r\n          }\r\n        },\r\n\r\n        en: {\r\n          langCodes: { de: 'DE', en: 'EN', fr: 'FR', it: 'IT' },\r\n          nav: {\r\n            home: 'Overview',\r\n            services: 'Services',\r\n            process: 'Support Process',\r\n            audience: 'Who It Is For',\r\n            contact: 'Contact'\r\n          },\r\n          eyebrow: 'Support process for IT & Application Support',\r\n          heroTitle: 'Clear workflows for requests, incidents and operational support topics',\r\n          heroLead: 'A structured support process creates clarity, reduces friction and ensures that requests, incidents and operational topics are handled in a transparent and traceable way.',\r\n          btnContact: 'Request a free initial assessment',\r\n          btnServices: 'View services',\r\n          sideTitle: 'What the process provides',\r\n          side: [\r\n            'Requests are captured and classified properly.',\r\n            'Responsibilities, priorities and next steps become clearer.',\r\n            'Feedback remains traceable and transparent.',\r\n            'Recurring topics can be documented and improved.'\r\n          ],\r\n          why: {\r\n            label: 'Why a process matters',\r\n            title: 'Support becomes more professional when workflow, responsibility and communication are clear.',\r\n            lead: 'In daily operations, it is not only the resolution of individual cases that matters. What matters is that requests are captured reliably, classified correctly, coordinated and documented.',\r\n            cards: [\r\n              { icon: '01', title: 'Less operational friction', text: 'Clear steps prevent unnecessary follow-up questions, duplicate work and unclear responsibilities.' },\r\n              { icon: '02', title: 'Better visibility', text: 'Open points, recurring topics and next steps become easier to understand and follow.' },\r\n              { icon: '03', title: 'More stable workflows', text: 'Documentation and clear communication help improve support structures over time.' }\r\n            ]\r\n          },\r\n          steps: {\r\n            label: 'Workflow',\r\n            title: 'How our support process works',\r\n            lead: 'The process is deliberately practical. It is suitable for individual support cases as well as recurring operational topics.',\r\n            items: [\r\n              {\r\n                title: 'Capture the request',\r\n                text: 'We capture the request with the application, topic, context, urgency and the affected people or teams.',\r\n                meta: [\r\n                  { title: 'Goal', text: 'The topic is fully understood.' },\r\n                  { title: 'Typically needed', text: 'Description, screenshots, affected application and desired outcome.' },\r\n                  { title: 'Result', text: 'A clear starting point for further handling.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Classify and prioritise',\r\n                text: 'The request is classified as an incident, service request, change requirement or recurring topic. The priority is also defined.',\r\n                meta: [\r\n                  { title: 'Goal', text: 'The correct handling path is determined.' },\r\n                  { title: 'Typically needed', text: 'Impact on operations, users, deadlines and urgency.' },\r\n                  { title: 'Result', text: 'Clear priority and traceable classification.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Coordinate the handling',\r\n                text: 'Responsibilities, next steps, feedback and any external parties are aligned.',\r\n                meta: [\r\n                  { title: 'Goal', text: 'Everyone knows who does what next.' },\r\n                  { title: 'Typically needed', text: 'Responsible people, system access, external partners or suppliers.' },\r\n                  { title: 'Result', text: 'Coordinated handling without unnecessary parallel paths.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Support the resolution',\r\n                text: 'We support the clarification, handling or operational implementation up to the next meaningful result.',\r\n                meta: [\r\n                  { title: 'Goal', text: 'The case is moved forward in practical terms.' },\r\n                  { title: 'Typically needed', text: 'Tests, feedback, coordination or small operational adjustments.' },\r\n                  { title: 'Result', text: 'A solution, interim status or clear next step.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Provide feedback',\r\n                text: 'The current status, solution or next steps are communicated in a clear and understandable way.',\r\n                meta: [\r\n                  { title: 'Goal', text: 'Transparency for users, teams or management.' },\r\n                  { title: 'Typically needed', text: 'Short summary, status, open points and recommendation.' },\r\n                  { title: 'Result', text: 'All parties have a clear overview.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Document and stabilise',\r\n                text: 'Recurring topics, solutions, known issues and findings are documented so that workflows become clearer over time.',\r\n                meta: [\r\n                  { title: 'Goal', text: 'Knowledge remains available and usable.' },\r\n                  { title: 'Typically needed', text: 'Solution notes, internal guidance, known issues and process information.' },\r\n                  { title: 'Result', text: 'More stability and fewer repetitions in daily operations.' }\r\n                ]\r\n              }\r\n            ]\r\n          },\r\n          classes: {\r\n            label: 'Classification',\r\n            title: 'Which types of requests we distinguish',\r\n            lead: 'A clear classification helps handle support cases appropriately and manage expectations from the beginning.',\r\n            cards: [\r\n              { icon: '01', title: 'Incident', text: 'An issue or disruption affects an application, workflow or user activity in day-to-day operations.' },\r\n              { icon: '02', title: 'Service request', text: 'A person or team needs support, information, clarification or operational assistance.' },\r\n              { icon: '03', title: 'Change requirement', text: 'A function, workflow or setting needs to be adjusted, added or coordinated.' },\r\n              { icon: '04', title: 'Recurring topic', text: 'A problem or question appears repeatedly and should be documented, simplified or structurally improved.' }\r\n            ]\r\n          },\r\n          rules: {\r\n            label: 'Collaboration',\r\n            title: 'What matters for efficient handling',\r\n            lead: 'A good support process works best when information is complete and responsibilities are clearly aligned.',\r\n            clientTitle: 'Helpful from the client',\r\n            client: [\r\n              'Clear description of the issue or request',\r\n              'Information about the affected application or process',\r\n              'Screenshots, error messages or examples if available',\r\n              'Information about urgency and affected user group',\r\n              'Feedback on whether the topic is resolved or still open'\r\n            ],\r\n            snvTitle: 'SNV Solutions takes care of',\r\n            snv: [\r\n              'Structured capture and classification',\r\n              'Coordination of next steps',\r\n              'Traceable feedback and communication',\r\n              'Support with clarification and implementation',\r\n              'Documentation of relevant findings'\r\n            ]\r\n          },\r\n          cta: {\r\n            title: 'Would you like to handle support requests more clearly?',\r\n            text: 'Tell us which applications, support topics or recurring workflows are currently most relevant. We will review your situation and recommend the right next step.',\r\n            button: 'Get in touch'\r\n          }\r\n        },\r\n\r\n        fr: {\r\n          langCodes: { de: 'DE', en: 'EN', fr: 'FR', it: 'IT' },\r\n          nav: {\r\n            home: 'Aper\u00e7u',\r\n            services: 'Services',\r\n            process: 'Processus de support',\r\n            audience: 'Pour qui',\r\n            contact: 'Contact'\r\n          },\r\n          eyebrow: 'Processus de support IT & applicatif',\r\n          heroTitle: 'Des processus clairs pour les demandes, incidents et sujets de support op\u00e9rationnel',\r\n          heroLead: 'Un processus de support structur\u00e9 apporte de la clart\u00e9, r\u00e9duit les frictions et garantit que les demandes, incidents et sujets op\u00e9rationnels sont trait\u00e9s de mani\u00e8re transparente et tra\u00e7able.',\r\n          btnContact: 'Demander une premi\u00e8re \u00e9valuation',\r\n          btnServices: 'Voir les services',\r\n          sideTitle: 'Ce que le processus permet',\r\n          side: [\r\n            'Les demandes sont recueillies et qualifi\u00e9es correctement.',\r\n            'Les responsabilit\u00e9s, priorit\u00e9s et prochaines \u00e9tapes deviennent plus claires.',\r\n            'Les retours restent tra\u00e7ables et transparents.',\r\n            'Les sujets r\u00e9currents peuvent \u00eatre document\u00e9s et am\u00e9lior\u00e9s.'\r\n          ],\r\n          why: {\r\n            label: 'Pourquoi un processus est important',\r\n            title: 'Le support devient plus professionnel lorsque le d\u00e9roulement, les responsabilit\u00e9s et la communication sont clairs.',\r\n            lead: 'Dans l\u2019exploitation quotidienne, il ne suffit pas de r\u00e9soudre des cas isol\u00e9s. Il est essentiel que les demandes soient recueillies de fa\u00e7on fiable, correctement qualifi\u00e9es, coordonn\u00e9es et document\u00e9es.',\r\n            cards: [\r\n              { icon: '01', title: 'Moins de frictions', text: 'Des \u00e9tapes claires \u00e9vitent les relances inutiles, le travail en double et les responsabilit\u00e9s floues.' },\r\n              { icon: '02', title: 'Meilleure visibilit\u00e9', text: 'Les points ouverts, sujets r\u00e9currents et prochaines \u00e9tapes deviennent plus faciles \u00e0 suivre.' },\r\n              { icon: '03', title: 'Processus plus stables', text: 'La documentation et une communication claire permettent d\u2019am\u00e9liorer les structures de support dans la dur\u00e9e.' }\r\n            ]\r\n          },\r\n          steps: {\r\n            label: 'D\u00e9roulement',\r\n            title: 'Comment fonctionne notre processus de support',\r\n            lead: 'Le processus est volontairement pratique. Il convient aussi bien aux cas de support ponctuels qu\u2019aux sujets op\u00e9rationnels r\u00e9currents.',\r\n            items: [\r\n              {\r\n                title: 'Prendre la demande',\r\n                text: 'Nous recueillons la demande avec l\u2019application concern\u00e9e, le sujet, le contexte, l\u2019urgence et les personnes ou \u00e9quipes impact\u00e9es.',\r\n                meta: [\r\n                  { title: 'Objectif', text: 'Le sujet est compris dans son ensemble.' },\r\n                  { title: 'Souvent n\u00e9cessaire', text: 'Description, captures d\u2019\u00e9cran, application concern\u00e9e et r\u00e9sultat souhait\u00e9.' },\r\n                  { title: 'R\u00e9sultat', text: 'Une base claire pour le traitement suivant.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Qualifier et prioriser',\r\n                text: 'La demande est class\u00e9e comme incident, demande de service, besoin de changement ou sujet r\u00e9current. La priorit\u00e9 est \u00e9galement d\u00e9finie.',\r\n                meta: [\r\n                  { title: 'Objectif', text: 'D\u00e9terminer le bon mode de traitement.' },\r\n                  { title: 'Souvent n\u00e9cessaire', text: 'Impact sur l\u2019activit\u00e9, les utilisateurs, les d\u00e9lais et l\u2019urgence.' },\r\n                  { title: 'R\u00e9sultat', text: 'Une priorit\u00e9 claire et une qualification tra\u00e7able.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Coordonner le traitement',\r\n                text: 'Les responsabilit\u00e9s, prochaines \u00e9tapes, retours et \u00e9ventuelles parties externes sont coordonn\u00e9s.',\r\n                meta: [\r\n                  { title: 'Objectif', text: 'Chacun sait qui fait quoi ensuite.' },\r\n                  { title: 'Souvent n\u00e9cessaire', text: 'Personnes responsables, acc\u00e8s syst\u00e8me, partenaires externes ou fournisseurs.' },\r\n                  { title: 'R\u00e9sultat', text: 'Un traitement coordonn\u00e9 sans chemins parall\u00e8les inutiles.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Accompagner la r\u00e9solution',\r\n                text: 'Nous soutenons la clarification, le traitement ou la mise en \u0153uvre op\u00e9rationnelle jusqu\u2019au prochain r\u00e9sultat utile.',\r\n                meta: [\r\n                  { title: 'Objectif', text: 'Faire avancer le cas de mani\u00e8re concr\u00e8te.' },\r\n                  { title: 'Souvent n\u00e9cessaire', text: 'Tests, retours, coordinations ou petits ajustements op\u00e9rationnels.' },\r\n                  { title: 'R\u00e9sultat', text: 'Une solution, un \u00e9tat interm\u00e9diaire ou une prochaine \u00e9tape claire.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Communiquer le retour',\r\n                text: 'L\u2019\u00e9tat actuel, la solution ou les prochaines \u00e9tapes sont communiqu\u00e9s de mani\u00e8re claire et compr\u00e9hensible.',\r\n                meta: [\r\n                  { title: 'Objectif', text: 'Transparence pour les utilisateurs, l\u2019\u00e9quipe ou la direction.' },\r\n                  { title: 'Souvent n\u00e9cessaire', text: 'R\u00e9sum\u00e9 court, statut, points ouverts et recommandation.' },\r\n                  { title: 'R\u00e9sultat', text: 'Toutes les parties disposent d\u2019une vue claire.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Documenter et stabiliser',\r\n                text: 'Les sujets r\u00e9currents, solutions, erreurs connues et enseignements sont document\u00e9s afin de rendre les processus plus clairs dans la dur\u00e9e.',\r\n                meta: [\r\n                  { title: 'Objectif', text: 'Le savoir reste disponible et exploitable.' },\r\n                  { title: 'Souvent n\u00e9cessaire', text: 'Notes de solution, indications internes, erreurs connues et informations de processus.' },\r\n                  { title: 'R\u00e9sultat', text: 'Plus de stabilit\u00e9 et moins de r\u00e9p\u00e9titions au quotidien.' }\r\n                ]\r\n              }\r\n            ]\r\n          },\r\n          classes: {\r\n            label: 'Qualification',\r\n            title: 'Quels types de demandes nous distinguons',\r\n            lead: 'Une qualification claire aide \u00e0 traiter les cas de support de mani\u00e8re appropri\u00e9e et \u00e0 g\u00e9rer les attentes d\u00e8s le d\u00e9part.',\r\n            cards: [\r\n              { icon: '01', title: 'Incident', text: 'Une perturbation ou un probl\u00e8me affecte une application, un processus ou l\u2019utilisation au quotidien.' },\r\n              { icon: '02', title: 'Demande de service', text: 'Une personne ou une \u00e9quipe a besoin d\u2019un support, d\u2019une information, d\u2019une clarification ou d\u2019une aide op\u00e9rationnelle.' },\r\n              { icon: '03', title: 'Besoin de changement', text: 'Une fonction, un processus ou un param\u00e8tre doit \u00eatre adapt\u00e9, compl\u00e9t\u00e9 ou coordonn\u00e9.' },\r\n              { icon: '04', title: 'Sujet r\u00e9current', text: 'Un probl\u00e8me ou une question revient r\u00e9guli\u00e8rement et doit \u00eatre document\u00e9, simplifi\u00e9 ou am\u00e9lior\u00e9 structurellement.' }\r\n            ]\r\n          },\r\n          rules: {\r\n            label: 'Collaboration',\r\n            title: 'Ce qui est important pour un traitement efficace',\r\n            lead: 'Un bon processus de support fonctionne mieux lorsque les informations sont compl\u00e8tes et les responsabilit\u00e9s clairement coordonn\u00e9es.',\r\n            clientTitle: 'Utile de la part du client',\r\n            client: [\r\n              'Description claire du probl\u00e8me ou de la demande',\r\n              'Indication de l\u2019application ou du processus concern\u00e9',\r\n              'Captures d\u2019\u00e9cran, messages d\u2019erreur ou exemples si disponibles',\r\n              'Information sur l\u2019urgence et le groupe d\u2019utilisateurs impact\u00e9',\r\n              'Retour indiquant si le sujet est r\u00e9solu ou encore ouvert'\r\n            ],\r\n            snvTitle: 'SNV Solutions prend en charge',\r\n            snv: [\r\n              'Recueil et qualification structur\u00e9s',\r\n              'Coordination des prochaines \u00e9tapes',\r\n              'Retours et communication tra\u00e7ables',\r\n              'Support pour la clarification et la mise en \u0153uvre',\r\n              'Documentation des enseignements pertinents'\r\n            ]\r\n          },\r\n          cta: {\r\n            title: 'Vous souhaitez traiter vos demandes de support plus clairement ?',\r\n            text: 'Indiquez-nous quelles applications, sujets de support ou processus r\u00e9currents sont actuellement prioritaires. Nous analyserons votre situation et recommanderons la prochaine \u00e9tape appropri\u00e9e.',\r\n            button: 'Nous contacter'\r\n          }\r\n        },\r\n\r\n        it: {\r\n          langCodes: { de: 'DE', en: 'EN', fr: 'FR', it: 'IT' },\r\n          nav: {\r\n            home: 'Panoramica',\r\n            services: 'Servizi',\r\n            process: 'Processo di supporto',\r\n            audience: 'Per chi \u00e8 adatto',\r\n            contact: 'Contatto'\r\n          },\r\n          eyebrow: 'Processo di supporto IT & applicativo',\r\n          heroTitle: 'Processi chiari per richieste, incidenti e temi di supporto operativo',\r\n          heroLead: 'Un processo di supporto strutturato crea chiarezza, riduce gli attriti e garantisce che richieste, incidenti e temi operativi vengano gestiti in modo trasparente e tracciabile.',\r\n          btnContact: 'Richiedi una prima valutazione',\r\n          btnServices: 'Visualizza i servizi',\r\n          sideTitle: 'Cosa garantisce il processo',\r\n          side: [\r\n            'Le richieste vengono raccolte e classificate correttamente.',\r\n            'Responsabilit\u00e0, priorit\u00e0 e prossimi passi diventano pi\u00f9 chiari.',\r\n            'I feedback restano tracciabili e trasparenti.',\r\n            'I temi ricorrenti possono essere documentati e migliorati.'\r\n          ],\r\n          why: {\r\n            label: 'Perch\u00e9 un processo \u00e8 importante',\r\n            title: 'Il supporto diventa pi\u00f9 professionale quando flusso, responsabilit\u00e0 e comunicazione sono chiari.',\r\n            lead: 'Nelle attivit\u00e0 quotidiane non conta solo risolvere singoli casi. \u00c8 fondamentale che le richieste vengano raccolte in modo affidabile, classificate correttamente, coordinate e documentate.',\r\n            cards: [\r\n              { icon: '01', title: 'Meno attriti operativi', text: 'Passaggi chiari evitano domande inutili, lavoro duplicato e responsabilit\u00e0 poco definite.' },\r\n              { icon: '02', title: 'Maggiore visibilit\u00e0', text: 'Punti aperti, temi ricorrenti e prossimi passi diventano pi\u00f9 facili da seguire.' },\r\n              { icon: '03', title: 'Processi pi\u00f9 stabili', text: 'Documentazione e comunicazione chiara aiutano a migliorare le strutture di supporto nel tempo.' }\r\n            ]\r\n          },\r\n          steps: {\r\n            label: 'Flusso',\r\n            title: 'Come funziona il nostro processo di supporto',\r\n            lead: 'Il processo \u00e8 volutamente pratico. \u00c8 adatto sia a singoli casi di supporto sia a temi operativi ricorrenti.',\r\n            items: [\r\n              {\r\n                title: 'Raccogliere la richiesta',\r\n                text: 'Raccogliamo la richiesta con applicazione, tema, contesto, urgenza e persone o team coinvolti.',\r\n                meta: [\r\n                  { title: 'Obiettivo', text: 'Comprendere completamente il tema.' },\r\n                  { title: 'Tipicamente necessario', text: 'Descrizione, screenshot, applicazione interessata e risultato desiderato.' },\r\n                  { title: 'Risultato', text: 'Una base chiara per la gestione successiva.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Classificare e dare priorit\u00e0',\r\n                text: 'La richiesta viene classificata come incidente, richiesta di servizio, esigenza di modifica o tema ricorrente. Viene definita anche la priorit\u00e0.',\r\n                meta: [\r\n                  { title: 'Obiettivo', text: 'Determinare il percorso di gestione corretto.' },\r\n                  { title: 'Tipicamente necessario', text: 'Impatto su operativit\u00e0, utenti, scadenze e urgenza.' },\r\n                  { title: 'Risultato', text: 'Priorit\u00e0 chiara e classificazione tracciabile.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Coordinare la gestione',\r\n                text: 'Responsabilit\u00e0, prossimi passi, feedback ed eventuali soggetti esterni vengono coordinati.',\r\n                meta: [\r\n                  { title: 'Obiettivo', text: 'Tutti sanno chi fa cosa come prossimo passo.' },\r\n                  { title: 'Tipicamente necessario', text: 'Persone responsabili, accessi di sistema, partner esterni o fornitori.' },\r\n                  { title: 'Risultato', text: 'Gestione coordinata senza percorsi paralleli inutili.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Supportare la risoluzione',\r\n                text: 'Accompagniamo la chiarificazione, la gestione o l\u2019implementazione operativa fino al prossimo risultato utile.',\r\n                meta: [\r\n                  { title: 'Obiettivo', text: 'Portare avanti il caso in modo concreto.' },\r\n                  { title: 'Tipicamente necessario', text: 'Test, feedback, coordinamenti o piccoli adeguamenti operativi.' },\r\n                  { title: 'Risultato', text: 'Una soluzione, uno stato intermedio o un prossimo passo chiaro.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Comunicare il feedback',\r\n                text: 'Lo stato attuale, la soluzione o i prossimi passi vengono comunicati in modo chiaro e comprensibile.',\r\n                meta: [\r\n                  { title: 'Obiettivo', text: 'Trasparenza per utenti, team o direzione.' },\r\n                  { title: 'Tipicamente necessario', text: 'Breve riepilogo, stato, punti aperti e raccomandazione.' },\r\n                  { title: 'Risultato', text: 'Tutte le parti hanno una panoramica chiara.' }\r\n                ]\r\n              },\r\n              {\r\n                title: 'Documentare e stabilizzare',\r\n                text: 'Temi ricorrenti, soluzioni, problemi noti e risultati vengono documentati per rendere i processi pi\u00f9 chiari nel tempo.',\r\n                meta: [\r\n                  { title: 'Obiettivo', text: 'Il know-how resta disponibile e utilizzabile.' },\r\n                  { title: 'Tipicamente necessario', text: 'Note di soluzione, indicazioni interne, problemi noti e informazioni di processo.' },\r\n                  { title: 'Risultato', text: 'Maggiore stabilit\u00e0 e meno ripetizioni nella quotidianit\u00e0.' }\r\n                ]\r\n              }\r\n            ]\r\n          },\r\n          classes: {\r\n            label: 'Classificazione',\r\n            title: 'Quali tipi di richieste distinguiamo',\r\n            lead: 'Una classificazione chiara aiuta a gestire i casi di supporto in modo adeguato e a guidare le aspettative fin dall\u2019inizio.',\r\n            cards: [\r\n              { icon: '01', title: 'Incidente', text: 'Un problema o un\u2019interruzione influisce su un\u2019applicazione, un processo o l\u2019utilizzo quotidiano.' },\r\n              { icon: '02', title: 'Richiesta di servizio', text: 'Una persona o un team necessita supporto, informazioni, chiarimenti o assistenza operativa.' },\r\n              { icon: '03', title: 'Esigenza di modifica', text: 'Una funzione, un flusso o un\u2019impostazione deve essere adattata, integrata o coordinata.' },\r\n              { icon: '04', title: 'Tema ricorrente', text: 'Un problema o una domanda si presenta pi\u00f9 volte e deve essere documentato, semplificato o migliorato strutturalmente.' }\r\n            ]\r\n          },\r\n          rules: {\r\n            label: 'Collaborazione',\r\n            title: 'Cosa conta per una gestione efficiente',\r\n            lead: 'Un buon processo di supporto funziona al meglio quando le informazioni sono complete e le responsabilit\u00e0 sono chiaramente coordinate.',\r\n            clientTitle: 'Utile da parte del cliente',\r\n            client: [\r\n              'Descrizione chiara del problema o della richiesta',\r\n              'Indicazione dell\u2019applicazione o del processo interessato',\r\n              'Screenshot, messaggi di errore o esempi se disponibili',\r\n              'Informazione su urgenza e gruppo utenti coinvolto',\r\n              'Feedback sul fatto che il tema sia risolto o ancora aperto'\r\n            ],\r\n            snvTitle: 'SNV Solutions si occupa di',\r\n            snv: [\r\n              'Raccolta e classificazione strutturata',\r\n              'Coordinamento dei prossimi passi',\r\n              'Feedback e comunicazione tracciabili',\r\n              'Supporto nella chiarificazione e implementazione',\r\n              'Documentazione dei risultati rilevanti'\r\n            ]\r\n          },\r\n          cta: {\r\n            title: 'Vuoi gestire le richieste di supporto in modo pi\u00f9 chiaro?',\r\n            text: 'Indicaci quali applicazioni, temi di supporto o processi ricorrenti sono attualmente prioritari. Analizzeremo la situazione e consiglieremo il prossimo passo pi\u00f9 adatto.',\r\n            button: 'Contattaci'\r\n          }\r\n        }\r\n      };\r\n\r\n      var t = copy[lang];\r\n\r\n      var links = {\r\n        home: pageUrl(lang, 'it-application-support'),\r\n        services: pageUrl(lang, 'it-leistungen'),\r\n        process: pageUrl(lang, 'it-support-prozess'),\r\n        audience: pageUrl(lang, 'it-fuer-wen-geeignet'),\r\n        contact: pageUrl(lang, 'it-kontakt')\r\n      };\r\n\r\n      function setText(id, value) {\r\n        var el = document.getElementById(id);\r\n        if (el) el.textContent = value;\r\n      }\r\n\r\n      function setLink(id, href, label) {\r\n        var el = document.getElementById(id);\r\n        if (!el) return;\r\n        el.href = href;\r\n        if (label) el.textContent = label;\r\n      }\r\n\r\n      function renderLangSwitch() {\r\n        var holder = document.getElementById('snv-it-process-lang');\r\n        if (!holder) return;\r\n\r\n        var codes = ['de', 'en', 'fr', 'it'];\r\n        var html = '';\r\n\r\n        for (var i = 0; i < codes.length; i++) {\r\n          var code = codes[i];\r\n          var cls = code === lang ? 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