{"id":6186,"date":"2026-04-04T11:09:28","date_gmt":"2026-04-04T09:09:28","guid":{"rendered":"https:\/\/snvsolutions.ch\/?page_id=6186"},"modified":"2026-05-04T12:38:55","modified_gmt":"2026-05-04T10:38:55","slug":"it-application-support","status":"publish","type":"page","link":"https:\/\/snvsolutions.ch\/en\/it-application-support\/","title":{"rendered":"IT & Application Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6186\" class=\"elementor elementor-6186\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08b4d0c e-flex e-con-boxed e-con e-parent\" data-id=\"08b4d0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37a1614 elementor-widget elementor-widget-html\" data-id=\"37a1614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"snv-full-hero-image\">\r\n  <img decoding=\"async\" \r\n    src=\"https:\/\/snvsolutions.ch\/wp-content\/uploads\/2026\/05\/1.-kentriki-selida.png\" \r\n    alt=\"SNV Solutions\"\r\n    class=\"snv-full-hero-img\"\r\n  >\r\n\r\n  <a href=\"\/de\/kontakt\/\" class=\"snv-hero-contact-btn\" id=\"snvHeroContactBtn\">\r\n    kontakt\r\n  <\/a>\r\n<\/section>\r\n\r\n<style>\r\n  .snv-full-hero-image {\r\n    position: relative;\r\n    width: 100vw;\r\n    margin-left: calc(50% - 50vw);\r\n    margin-right: calc(50% - 50vw);\r\n    overflow: hidden;\r\n    background: #082250;\r\n  }\r\n\r\n  .snv-full-hero-img {\r\n    display: block;\r\n    width: 100%;\r\n    height: clamp(520px, 78vh, 860px);\r\n    object-fit: cover;\r\n    object-position: center center;\r\n  }\r\n\r\n  .snv-hero-contact-btn {\r\n    position: absolute;\r\n    right: clamp(18px, 4vw, 56px);\r\n    bottom: clamp(18px, 4vw, 46px);\r\n    z-index: 5;\r\n\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n\r\n    padding: 9px 22px;\r\n    border-radius: 999px;\r\n\r\n    font-family: Cardo, Georgia, serif;\r\n    font-size: 13px;\r\n    line-height: 1;\r\n    letter-spacing: 0.08em;\r\n    text-transform: lowercase;\r\n    text-decoration: none;\r\n\r\n    color: #ffffff;\r\n    background: rgba(255, 255, 255, 0.08);\r\n    border: 1px solid rgba(255, 255, 255, 0.45);\r\n    backdrop-filter: blur(8px);\r\n    -webkit-backdrop-filter: blur(8px);\r\n\r\n    box-shadow: 0 10px 28px rgba(0, 0, 0, 0.18);\r\n    transition: all 0.25s ease;\r\n  }\r\n\r\n  .snv-hero-contact-btn:hover {\r\n    color: #082250;\r\n    background: rgba(255, 255, 255, 0.82);\r\n    border-color: rgba(255, 255, 255, 0.9);\r\n    transform: translateY(-2px);\r\n  }\r\n\r\n  @media (max-width: 1024px) {\r\n    .snv-full-hero-img {\r\n      height: 68vh;\r\n      min-height: 480px;\r\n    }\r\n  }\r\n\r\n  @media (max-width: 767px) {\r\n    .snv-full-hero-img {\r\n      height: 58vh;\r\n      min-height: 420px;\r\n      object-position: center center;\r\n    }\r\n\r\n    .snv-hero-contact-btn {\r\n      right: 16px;\r\n      bottom: 16px;\r\n      padding: 8px 18px;\r\n      font-size: 12px;\r\n      letter-spacing: 0.06em;\r\n    }\r\n  }\r\n\r\n  @media (max-width: 480px) {\r\n    .snv-full-hero-img {\r\n      height: 52vh;\r\n      min-height: 360px;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<script>\r\n(function () {\r\n  var path = window.location.pathname || \"\";\r\n  var btn = document.getElementById(\"snvHeroContactBtn\");\r\n\r\n  if (!btn) return;\r\n\r\n  if (path.indexOf(\"\/en\/\") === 0) {\r\n    btn.textContent = \"contact\";\r\n    btn.href = \"\/en\/contact\/\";\r\n  } else if (path.indexOf(\"\/fr\/\") === 0) {\r\n    btn.textContent = \"contact\";\r\n    btn.href = \"\/fr\/contact\/\";\r\n  } else if (path.indexOf(\"\/it\/\") === 0) {\r\n    btn.textContent = \"contatto\";\r\n    btn.href = \"\/it\/contact\/\";\r\n  } else {\r\n    btn.textContent = \"kontakt\";\r\n    btn.href = \"\/de\/kontakt\/\";\r\n  }\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd8db08 e-flex e-con-boxed e-con e-parent\" data-id=\"bd8db08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-980f391 elementor-widget elementor-widget-html\" data-id=\"980f391\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"snv-it-app-support\" class=\"snv-it-page\">\r\n  <style>\r\n    #snv-it-app-support,\r\n    #snv-it-app-support * {\r\n      box-sizing: border-box;\r\n    }\r\n\r\n    #snv-it-app-support {\r\n      --snv-text: #082250;\r\n      --snv-blue: #1f6fd1;\r\n      --snv-blue-soft: #eef5fd;\r\n      --snv-accent: #f07f63;\r\n      --snv-lavender: #9b71b6;\r\n      --snv-lavender-soft: #f5f0f8;\r\n      --snv-border: #e5e0e8;\r\n      --snv-border-2: rgba(8, 34, 80, 0.10);\r\n      --snv-bg: #f7f5f7;\r\n      --snv-bg-2: #fbfafb;\r\n      --snv-card: #ffffff;\r\n      --snv-muted: rgba(8, 34, 80, 0.74);\r\n      --snv-shadow: 0 16px 38px rgba(8, 34, 80, 0.06);\r\n      width: 100%;\r\n      background: linear-gradient(180deg, #f6f4f6 0%, #fbfafb 100%);\r\n      color: var(--snv-text);\r\n      font-family: Cardo, Georgia, \"Times New Roman\", serif;\r\n      overflow: hidden;\r\n      border-top: 1px solid rgba(8, 34, 80, 0.04);\r\n      border-bottom: 1px solid rgba(8, 34, 80, 0.04);\r\n    }\r\n\r\n    #snv-it-app-support a {\r\n      text-decoration: none;\r\n      color: inherit;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-wrap {\r\n      width: min(1140px, calc(100% - 40px));\r\n      margin: 0 auto;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-top {\r\n      display: flex;\r\n      justify-content: flex-end;\r\n      align-items: center;\r\n      padding: 26px 0 18px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-lang {\r\n      display: flex;\r\n      align-items: center;\r\n      gap: 8px;\r\n      flex-wrap: wrap;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-lang a {\r\n      min-width: 44px;\r\n      height: 34px;\r\n      padding: 0 14px;\r\n      border-radius: 999px;\r\n      border: 1px solid #d8d3dc;\r\n      background: #fbfbfc;\r\n      color: var(--snv-text);\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      font-size: 17px;\r\n      line-height: 1;\r\n      transition: all .2s ease;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-lang a:hover {\r\n      border-color: var(--snv-lavender);\r\n      transform: translateY(-1px);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-lang a.is-active {\r\n      background: var(--snv-lavender);\r\n      border-color: var(--snv-lavender);\r\n      color: #fff;\r\n      box-shadow: 0 8px 18px rgba(155, 113, 182, 0.20);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-hero {\r\n      display: grid;\r\n      grid-template-columns: 1.08fr 0.92fr;\r\n      gap: 34px;\r\n      align-items: stretch;\r\n      padding: 10px 0 52px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-copy,\r\n    #snv-it-app-support .snv-it-panel {\r\n      background: rgba(255,255,255,0.72);\r\n      border: 1px solid rgba(8, 34, 80, 0.07);\r\n      border-radius: 30px;\r\n      box-shadow: var(--snv-shadow);\r\n      backdrop-filter: blur(8px);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-copy {\r\n      padding: 40px 38px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-panel {\r\n      padding: 32px 30px;\r\n      background: #fcfbfd;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-eyebrow {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 9px;\r\n      margin-bottom: 16px;\r\n      color: var(--snv-blue);\r\n      font-size: 15px;\r\n      line-height: 1.3;\r\n      padding: 8px 14px;\r\n      border-radius: 999px;\r\n      background: #f1f6fc;\r\n      border: 1px solid rgba(31, 111, 209, 0.11);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-eyebrow::before {\r\n      content: \"\";\r\n      width: 8px;\r\n      height: 8px;\r\n      border-radius: 50%;\r\n      background: var(--snv-accent);\r\n      display: inline-block;\r\n      flex: 0 0 8px;\r\n    }\r\n\r\n    #snv-it-app-support h1 {\r\n      margin: 0;\r\n      font-size: clamp(38px, 5vw, 64px);\r\n      line-height: 0.98;\r\n      letter-spacing: -0.04em;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-lead {\r\n      margin: 22px 0 0;\r\n      font-size: clamp(19px, 2vw, 22px);\r\n      line-height: 1.52;\r\n      color: var(--snv-muted);\r\n      max-width: 690px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-actions {\r\n      display: flex;\r\n      gap: 12px;\r\n      flex-wrap: wrap;\r\n      margin-top: 28px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-btn {\r\n      min-height: 48px;\r\n      padding: 13px 22px;\r\n      border-radius: 999px;\r\n      font-size: 17px;\r\n      font-weight: 700;\r\n      line-height: 1.1;\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      border: 1px solid transparent;\r\n      transition: all .2s ease;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-btn-primary {\r\n      background: var(--snv-text);\r\n      color: #fff !important;\r\n      box-shadow: 0 12px 26px rgba(8, 34, 80, 0.14);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-btn-primary:hover {\r\n      background: #10346c;\r\n      transform: translateY(-2px);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-btn-secondary {\r\n      background: #fff;\r\n      color: var(--snv-text) !important;\r\n      border-color: var(--snv-border);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-btn-secondary:hover {\r\n      border-color: var(--snv-blue);\r\n      transform: translateY(-2px);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-mini-nav {\r\n      display: flex;\r\n      flex-wrap: wrap;\r\n      gap: 10px;\r\n      margin-top: 24px;\r\n      padding-top: 20px;\r\n      border-top: 1px solid rgba(8, 34, 80, 0.08);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-mini-nav a {\r\n      padding: 9px 14px;\r\n      border-radius: 999px;\r\n      background: #faf8fb;\r\n      border: 1px solid #ebe6ef;\r\n      color: var(--snv-text);\r\n      font-size: 15px;\r\n      line-height: 1.2;\r\n      transition: all .2s ease;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-mini-nav a:hover {\r\n      background: #fff;\r\n      border-color: var(--snv-lavender);\r\n      transform: translateY(-1px);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-panel-tag {\r\n      display: inline-block;\r\n      margin-bottom: 12px;\r\n      padding: 7px 12px;\r\n      border-radius: 999px;\r\n      background: var(--snv-lavender-soft);\r\n      color: var(--snv-lavender);\r\n      border: 1px solid rgba(155, 113, 182, 0.16);\r\n      font-size: 14px;\r\n      line-height: 1.2;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-panel h2 {\r\n      margin: 0 0 20px;\r\n      font-size: clamp(28px, 3.4vw, 38px);\r\n      line-height: 1.08;\r\n      letter-spacing: -0.03em;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-panel-steps {\r\n      display: grid;\r\n      gap: 12px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-panel-step {\r\n      display: grid;\r\n      grid-template-columns: 42px 1fr;\r\n      gap: 14px;\r\n      align-items: start;\r\n      padding: 14px;\r\n      border-radius: 20px;\r\n      border: 1px solid rgba(8, 34, 80, 0.08);\r\n      background: #fff;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-step-no {\r\n      width: 42px;\r\n      height: 42px;\r\n      border-radius: 14px;\r\n      background: #eef4fb;\r\n      color: var(--snv-blue);\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      font-weight: 700;\r\n      font-size: 15px;\r\n      line-height: 1;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-panel-step strong {\r\n      display: block;\r\n      font-size: 18px;\r\n      line-height: 1.2;\r\n      margin-bottom: 4px;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-panel-step p {\r\n      margin: 0;\r\n      font-size: 15.5px;\r\n      line-height: 1.5;\r\n      color: var(--snv-muted);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-trust {\r\n      display: grid;\r\n      grid-template-columns: repeat(4, 1fr);\r\n      gap: 16px;\r\n      margin: 0 0 58px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-trust-card {\r\n      background: #fff;\r\n      border: 1px solid rgba(8, 34, 80, 0.08);\r\n      border-radius: 24px;\r\n      padding: 22px 20px;\r\n      box-shadow: var(--snv-shadow);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-trust-card strong {\r\n      display: block;\r\n      margin-bottom: 6px;\r\n      font-size: 18px;\r\n      line-height: 1.2;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-trust-card span {\r\n      display: block;\r\n      font-size: 15.5px;\r\n      line-height: 1.45;\r\n      color: var(--snv-muted);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-section {\r\n      padding: 60px 0;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-section.alt {\r\n      background: #faf8fa;\r\n      border-top: 1px solid rgba(8, 34, 80, 0.05);\r\n      border-bottom: 1px solid rgba(8, 34, 80, 0.05);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-heading {\r\n      max-width: 860px;\r\n      margin-bottom: 30px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-label {\r\n      display: inline-block;\r\n      margin-bottom: 10px;\r\n      color: var(--snv-blue);\r\n      font-size: 15px;\r\n      letter-spacing: 0.08em;\r\n      text-transform: uppercase;\r\n      font-weight: 700;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-heading h2 {\r\n      margin: 0;\r\n      font-size: clamp(30px, 3.6vw, 46px);\r\n      line-height: 1.08;\r\n      letter-spacing: -0.03em;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-heading p {\r\n      margin: 14px 0 0;\r\n      font-size: 19px;\r\n      line-height: 1.56;\r\n      color: var(--snv-muted);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-grid-3,\r\n    #snv-it-app-support .snv-it-grid-2 {\r\n      display: grid;\r\n      gap: 16px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-grid-3 {\r\n      grid-template-columns: repeat(3, 1fr);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-grid-2 {\r\n      grid-template-columns: repeat(2, 1fr);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-card {\r\n      background: #fff;\r\n      border: 1px solid rgba(8, 34, 80, 0.08);\r\n      border-radius: 24px;\r\n      padding: 22px;\r\n      box-shadow: var(--snv-shadow);\r\n      transition: transform .2s ease, box-shadow .2s ease;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-card:hover {\r\n      transform: translateY(-3px);\r\n      box-shadow: 0 18px 36px rgba(8, 34, 80, 0.10);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-card-icon {\r\n      width: 42px;\r\n      height: 42px;\r\n      border-radius: 14px;\r\n      background: #eef4fb;\r\n      color: var(--snv-blue);\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      font-size: 15px;\r\n      font-weight: 700;\r\n      margin-bottom: 14px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-card h3 {\r\n      margin: 0 0 9px;\r\n      font-size: 21px;\r\n      line-height: 1.18;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-card p {\r\n      margin: 0;\r\n      font-size: 16px;\r\n      line-height: 1.56;\r\n      color: var(--snv-muted);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-process-list {\r\n      display: grid;\r\n      gap: 14px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-process-item {\r\n      display: grid;\r\n      grid-template-columns: 56px 1fr;\r\n      gap: 16px;\r\n      background: #fff;\r\n      border: 1px solid rgba(8, 34, 80, 0.08);\r\n      border-radius: 24px;\r\n      padding: 20px;\r\n      box-shadow: var(--snv-shadow);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-process-badge {\r\n      width: 56px;\r\n      height: 56px;\r\n      border-radius: 18px;\r\n      background: var(--snv-text);\r\n      color: #fff;\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      font-size: 17px;\r\n      font-weight: 700;\r\n      line-height: 1;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-process-item h3 {\r\n      margin: 0 0 6px;\r\n      font-size: 22px;\r\n      line-height: 1.18;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-process-item p {\r\n      margin: 0;\r\n      font-size: 16px;\r\n      line-height: 1.56;\r\n      color: var(--snv-muted);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-boundary-wrap {\r\n      display: grid;\r\n      grid-template-columns: repeat(2, 1fr);\r\n      gap: 16px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-boundary-card {\r\n      border-radius: 26px;\r\n      padding: 26px;\r\n      box-shadow: var(--snv-shadow);\r\n      border: 1px solid rgba(8, 34, 80, 0.08);\r\n      background: #fff;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-boundary-card.dark {\r\n      background: var(--snv-text);\r\n      color: #fff;\r\n      border-color: rgba(8, 34, 80, 0.10);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-boundary-card h3 {\r\n      margin: 0 0 12px;\r\n      font-size: 25px;\r\n      line-height: 1.12;\r\n      color: inherit;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-boundary-card p {\r\n      margin: 0;\r\n      font-size: 17px;\r\n      line-height: 1.58;\r\n      color: var(--snv-muted);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-boundary-card.dark p {\r\n      color: rgba(255,255,255,0.86);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-faq {\r\n      display: grid;\r\n      gap: 14px;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-faq-item {\r\n      background: #fff;\r\n      border: 1px solid rgba(8, 34, 80, 0.08);\r\n      border-radius: 24px;\r\n      padding: 22px;\r\n      box-shadow: var(--snv-shadow);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-faq-item h3 {\r\n      margin: 0 0 8px;\r\n      font-size: 21px;\r\n      line-height: 1.2;\r\n      color: var(--snv-text);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-faq-item p {\r\n      margin: 0;\r\n      font-size: 16px;\r\n      line-height: 1.56;\r\n      color: var(--snv-muted);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-final-cta {\r\n      margin-top: 28px;\r\n      background: linear-gradient(135deg, #082250 0%, #11408a 100%);\r\n      color: #fff;\r\n      border-radius: 30px;\r\n      padding: 34px;\r\n      display: grid;\r\n      grid-template-columns: 1.1fr 0.9fr;\r\n      gap: 24px;\r\n      align-items: center;\r\n      box-shadow: 0 20px 44px rgba(8, 34, 80, 0.14);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-final-cta h2 {\r\n      margin: 0;\r\n      font-size: clamp(30px, 3.2vw, 42px);\r\n      line-height: 1.08;\r\n      letter-spacing: -0.03em;\r\n      color: #fff;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-final-cta p {\r\n      margin: 12px 0 0;\r\n      font-size: 18px;\r\n      line-height: 1.55;\r\n      color: rgba(255,255,255,0.86);\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-final-cta .snv-it-actions {\r\n      margin-top: 0;\r\n      justify-content: flex-end;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-final-cta .snv-it-btn-primary {\r\n      background: #fff;\r\n      color: var(--snv-text) !important;\r\n    }\r\n\r\n    #snv-it-app-support .snv-it-final-cta .snv-it-btn-secondary {\r\n      background: transparent;\r\n      color: #fff !important;\r\n      border-color: rgba(255,255,255,0.34);\r\n    }\r\n\r\n    @media (max-width: 1024px) {\r\n      #snv-it-app-support .snv-it-hero,\r\n      #snv-it-app-support .snv-it-final-cta {\r\n        grid-template-columns: 1fr;\r\n      }\r\n\r\n      #snv-it-app-support .snv-it-final-cta .snv-it-actions {\r\n        justify-content: flex-start;\r\n      }\r\n    }\r\n\r\n    @media (max-width: 860px) {\r\n      #snv-it-app-support .snv-it-trust,\r\n      #snv-it-app-support .snv-it-grid-3,\r\n      #snv-it-app-support .snv-it-grid-2,\r\n      #snv-it-app-support .snv-it-boundary-wrap {\r\n        grid-template-columns: 1fr;\r\n      }\r\n    }\r\n\r\n    @media (max-width: 620px) {\r\n      #snv-it-app-support .snv-it-wrap {\r\n        width: min(100% - 24px, 1140px);\r\n      }\r\n\r\n      #snv-it-app-support .snv-it-copy,\r\n      #snv-it-app-support .snv-it-panel,\r\n      #snv-it-app-support .snv-it-final-cta {\r\n        padding: 24px;\r\n        border-radius: 24px;\r\n      }\r\n\r\n      #snv-it-app-support .snv-it-top {\r\n        padding: 18px 0 14px;\r\n      }\r\n\r\n      #snv-it-app-support .snv-it-lang {\r\n        width: 100%;\r\n        justify-content: flex-end;\r\n      }\r\n\r\n      #snv-it-app-support h1 {\r\n        font-size: 38px;\r\n      }\r\n\r\n      #snv-it-app-support .snv-it-lead {\r\n        font-size: 18px;\r\n      }\r\n\r\n      #snv-it-app-support .snv-it-actions,\r\n      #snv-it-app-support .snv-it-final-cta .snv-it-actions {\r\n        flex-direction: column;\r\n        align-items: stretch;\r\n      }\r\n\r\n      #snv-it-app-support .snv-it-btn {\r\n        width: 100%;\r\n      }\r\n\r\n      #snv-it-app-support .snv-it-process-item,\r\n      #snv-it-app-support .snv-it-panel-step {\r\n        grid-template-columns: 1fr;\r\n      }\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"snv-it-wrap\">\r\n    <div class=\"snv-it-top\">\r\n      <div class=\"snv-it-lang\" id=\"snv-it-lang\"><\/div>\r\n    <\/div>\r\n\r\n    <div class=\"snv-it-hero\">\r\n      <div class=\"snv-it-copy\">\r\n        <div class=\"snv-it-eyebrow\" id=\"snv-it-eyebrow\"><\/div>\r\n        <h1 id=\"snv-it-hero-title\"><\/h1>\r\n        <p class=\"snv-it-lead\" id=\"snv-it-hero-lead\"><\/p>\r\n\r\n        <div class=\"snv-it-actions\">\r\n          <a href=\"#\" class=\"snv-it-btn snv-it-btn-primary\" id=\"snv-it-btn-contact\"><\/a>\r\n          <a href=\"#\" class=\"snv-it-btn snv-it-btn-secondary\" id=\"snv-it-btn-services\"><\/a>\r\n        <\/div>\r\n\r\n        <div class=\"snv-it-mini-nav\" id=\"snv-it-mini-nav\"><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"snv-it-panel\">\r\n        <div class=\"snv-it-panel-tag\" id=\"snv-it-panel-tag\"><\/div>\r\n        <h2 id=\"snv-it-panel-title\"><\/h2>\r\n        <div class=\"snv-it-panel-steps\" id=\"snv-it-panel-steps\"><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"snv-it-trust\" id=\"snv-it-trust\"><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"snv-it-section alt\">\r\n    <div class=\"snv-it-wrap\">\r\n      <div class=\"snv-it-heading\">\r\n        <div class=\"snv-it-label\" id=\"snv-it-problem-label\"><\/div>\r\n        <h2 id=\"snv-it-problem-title\"><\/h2>\r\n        <p id=\"snv-it-problem-lead\"><\/p>\r\n      <\/div>\r\n      <div class=\"snv-it-grid-3\" id=\"snv-it-problem-cards\"><\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"snv-it-section\">\r\n    <div class=\"snv-it-wrap\">\r\n      <div class=\"snv-it-heading\">\r\n        <div class=\"snv-it-label\" id=\"snv-it-services-label\"><\/div>\r\n        <h2 id=\"snv-it-services-title\"><\/h2>\r\n        <p id=\"snv-it-services-lead\"><\/p>\r\n      <\/div>\r\n      <div class=\"snv-it-grid-3\" id=\"snv-it-services-cards\"><\/div>\r\n      <div class=\"snv-it-actions\" style=\"margin-top:26px;\">\r\n        <a href=\"#\" class=\"snv-it-btn snv-it-btn-secondary\" id=\"snv-it-services-more\"><\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"snv-it-section alt\">\r\n    <div class=\"snv-it-wrap\">\r\n      <div class=\"snv-it-heading\">\r\n        <div class=\"snv-it-label\" id=\"snv-it-process-label\"><\/div>\r\n        <h2 id=\"snv-it-process-title\"><\/h2>\r\n        <p id=\"snv-it-process-lead\"><\/p>\r\n      <\/div>\r\n      <div class=\"snv-it-process-list\" id=\"snv-it-process-list\"><\/div>\r\n      <div class=\"snv-it-actions\" style=\"margin-top:26px;\">\r\n        <a href=\"#\" class=\"snv-it-btn snv-it-btn-secondary\" id=\"snv-it-process-more\"><\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"snv-it-section\">\r\n    <div class=\"snv-it-wrap\">\r\n      <div class=\"snv-it-heading\">\r\n        <div class=\"snv-it-label\" id=\"snv-it-audience-label\"><\/div>\r\n        <h2 id=\"snv-it-audience-title\"><\/h2>\r\n        <p id=\"snv-it-audience-lead\"><\/p>\r\n      <\/div>\r\n      <div class=\"snv-it-grid-3\" id=\"snv-it-audience-cards\"><\/div>\r\n      <div class=\"snv-it-actions\" style=\"margin-top:26px;\">\r\n        <a href=\"#\" class=\"snv-it-btn snv-it-btn-secondary\" id=\"snv-it-audience-more\"><\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"snv-it-section alt\">\r\n    <div class=\"snv-it-wrap\">\r\n      <div class=\"snv-it-heading\">\r\n        <div class=\"snv-it-label\" id=\"snv-it-boundary-label\"><\/div>\r\n        <h2 id=\"snv-it-boundary-title\"><\/h2>\r\n        <p id=\"snv-it-boundary-lead\"><\/p>\r\n      <\/div>\r\n      <div class=\"snv-it-boundary-wrap\">\r\n        <div class=\"snv-it-boundary-card dark\">\r\n          <h3 id=\"snv-it-boundary-left-title\"><\/h3>\r\n          <p id=\"snv-it-boundary-left-text\"><\/p>\r\n        <\/div>\r\n        <div class=\"snv-it-boundary-card\">\r\n          <h3 id=\"snv-it-boundary-right-title\"><\/h3>\r\n          <p id=\"snv-it-boundary-right-text\"><\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"snv-it-section\">\r\n    <div class=\"snv-it-wrap\">\r\n      <div class=\"snv-it-heading\">\r\n        <div class=\"snv-it-label\" id=\"snv-it-faq-label\"><\/div>\r\n        <h2 id=\"snv-it-faq-title\"><\/h2>\r\n      <\/div>\r\n      <div class=\"snv-it-faq\" id=\"snv-it-faq-list\"><\/div>\r\n\r\n      <div class=\"snv-it-final-cta\">\r\n        <div>\r\n          <h2 id=\"snv-it-cta-title\"><\/h2>\r\n          <p id=\"snv-it-cta-text\"><\/p>\r\n        <\/div>\r\n        <div class=\"snv-it-actions\">\r\n          <a href=\"#\" class=\"snv-it-btn snv-it-btn-primary\" id=\"snv-it-cta-btn\"><\/a>\r\n          <a href=\"mailto:info@snvsolutions.ch\" class=\"snv-it-btn snv-it-btn-secondary\">info@snvsolutions.ch<\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <script>\r\n    (function () {\r\n      var wrapper = document.getElementById('snv-it-app-support');\r\n      if (!wrapper) return;\r\n\r\n      var path = window.location.pathname.toLowerCase();\r\n      var lang = 'de';\r\n      if (path.indexOf('\/en\/') === 0) lang = 'en';\r\n      else if (path.indexOf('\/fr\/') === 0) lang = 'fr';\r\n      else if (path.indexOf('\/it\/') === 0) lang = 'it';\r\n\r\n      var site = window.location.origin || 'https:\/\/snvsolutions.ch';\r\n\r\n      function langPrefix(code) {\r\n        return '\/' + code;\r\n      }\r\n\r\n      function pageUrl(code, slug) {\r\n        return site + langPrefix(code) + '\/' + slug + '\/';\r\n      }\r\n\r\n      var copy = {\r\n        de: {\r\n          langCodes: { de: 'DE', en: 'EN', fr: 'FR', it: 'IT' },\r\n          nav: {\r\n            services: 'Leistungen',\r\n            process: 'Support-Prozess',\r\n            audience: 'F\u00fcr wen geeignet',\r\n            contact: 'Kontakt'\r\n          },\r\n          eyebrow: 'Strukturierter Support f\u00fcr Anwendungen und digitale Abl\u00e4ufe',\r\n          heroTitle: 'IT & Application Support f\u00fcr Schweizer Unternehmen',\r\n          heroLead: 'SNV Solutions unterst\u00fctzt Unternehmen bei der Betreuung gesch\u00e4ftsrelevanter Anwendungen, bei operativen Support-F\u00e4llen und bei der klaren Organisation digitaler Abl\u00e4ufe im Tagesgesch\u00e4ft.',\r\n          heroBtnContact: 'Kostenlose Erstabkl\u00e4rung anfragen',\r\n          heroBtnServices: 'Leistungen ansehen',\r\n          panelTag: 'Klarer Ablauf',\r\n          panelTitle: 'Support mit Struktur und Nachvollziehbarkeit',\r\n          panelSteps: [\r\n            { title: 'Anfrage aufnehmen', text: 'Thema, Kontext, Dringlichkeit und beteiligte Stellen werden sauber gekl\u00e4rt.' },\r\n            { title: 'Einordnen & koordinieren', text: 'Support-Anfragen, St\u00f6rungen und operative Anforderungen werden strukturiert eingeordnet.' },\r\n            { title: 'R\u00fcckmelden & dokumentieren', text: 'L\u00f6sungen, n\u00e4chste Schritte und Erkenntnisse bleiben nachvollziehbar festgehalten.' }\r\n          ],\r\n          trust: [\r\n            { title: 'Schweizer Unternehmen', text: 'SNV GROUP GmbH mit Standort B\u00fclach \/ Z\u00fcrich.' },\r\n            { title: 'Klare Abl\u00e4ufe', text: 'Strukturierte Bearbeitung statt ungeordneter Einzelreaktionen.' },\r\n            { title: 'Praxisnah', text: 'Unterst\u00fctzung f\u00fcr reale Anwendungen, Prozesse und Teams.' },\r\n            { title: 'Verl\u00e4sslich', text: 'Nachvollziehbare Kommunikation und saubere Dokumentation.' }\r\n          ],\r\n          problem: {\r\n            label: 'Ausgangslage',\r\n            title: 'Wenn Anwendungen im Alltag funktionieren m\u00fcssen, braucht Support mehr als spontane Hilfe.',\r\n            lead: 'Viele Unternehmen arbeiten t\u00e4glich mit internen Anwendungen, digitalen Portalen, Benutzerzug\u00e4ngen, Schnittstellen und wiederkehrenden Support-Themen. Wenn Zust\u00e4ndigkeiten unklar sind, entstehen Verz\u00f6gerungen, R\u00fcckfragen und unn\u00f6tige Reibung im Tagesgesch\u00e4ft.',\r\n            cards: [\r\n              { icon: '01', title: 'Unklare Zust\u00e4ndigkeiten', text: 'Support-F\u00e4lle bleiben liegen oder werden mehrfach weitergeleitet, weil keine klare Struktur besteht.' },\r\n              { icon: '02', title: 'Wiederkehrende Themen', text: '\u00c4hnliche Fragen, Fehlerbilder und Abl\u00e4ufe treten immer wieder auf, ohne sauber dokumentiert zu werden.' },\r\n              { icon: '03', title: 'Operative Belastung', text: 'Mitarbeitende verlieren Zeit mit Koordination, R\u00fcckfragen und ungeordneten Support-Prozessen.' }\r\n            ]\r\n          },\r\n          services: {\r\n            label: 'Leistungen',\r\n            title: 'Unsere Leistungen im IT & Application Support',\r\n            lead: 'Wir unterst\u00fctzen Unternehmen dort, wo digitale Anwendungen, operative Abl\u00e4ufe und Benutzeranfragen im t\u00e4glichen Betrieb zuverl\u00e4ssig funktionieren m\u00fcssen.',\r\n            button: 'Alle Leistungen im Detail ansehen',\r\n            cards: [\r\n              { icon: '01', title: 'Anwendungsbetreuung', text: 'Betreuung gesch\u00e4ftsrelevanter Anwendungen im laufenden Betrieb mit Fokus auf Stabilit\u00e4t, \u00dcbersicht und klare Bearbeitung.' },\r\n              { icon: '02', title: 'Incident- und Anfragebearbeitung', text: 'Strukturierte Erfassung, Einordnung und Bearbeitung von St\u00f6rungen, Support-Anfragen und operativen Problemstellungen.' },\r\n              { icon: '03', title: 'Benutzer- und Prozessunterst\u00fctzung', text: 'Unterst\u00fctzung bei Nutzung, Zug\u00e4ngen, Abl\u00e4ufen, Rollen, R\u00fcckfragen und wiederkehrenden Support-Themen.' },\r\n              { icon: '04', title: '\u00c4nderungskoordination', text: 'Begleitung kleinerer Anpassungen, abgestimmter \u00c4nderungen und operativer Change-Anforderungen.' },\r\n              { icon: '05', title: 'Dokumentation & Wissenssicherung', text: 'Dokumentation von Abl\u00e4ufen, L\u00f6sungen, bekannten Fehlerbildern und wiederkehrenden Support-F\u00e4llen.' },\r\n              { icon: '06', title: 'Laufende Betreuung', text: 'Schrittweise Verbesserung bestehender Support-Strukturen und digitaler Abl\u00e4ufe im Tagesgesch\u00e4ft.' }\r\n            ]\r\n          },\r\n          process: {\r\n            label: 'Support-Prozess',\r\n            title: 'So l\u00e4uft die Zusammenarbeit mit SNV Solutions ab',\r\n            lead: 'Ein klarer Prozess sorgt daf\u00fcr, dass Anfragen, St\u00f6rungen und operative Support-Themen verst\u00e4ndlich eingeordnet, koordiniert und dokumentiert werden.',\r\n            button: 'Support-Prozess ansehen',\r\n            steps: [\r\n              { title: 'Anfrage aufnehmen', text: 'Wir kl\u00e4ren Anwendung, Thema, Kontext, Dringlichkeit und betroffene Personen oder Teams.' },\r\n              { title: 'Einordnen und priorisieren', text: 'Das Thema wird als Incident, Service-Anfrage, \u00c4nderungsbedarf oder wiederkehrendes Thema eingeordnet.' },\r\n              { title: 'Bearbeitung koordinieren', text: 'Zust\u00e4ndigkeiten, n\u00e4chste Schritte und R\u00fcckmeldungen werden klar und nachvollziehbar abgestimmt.' },\r\n              { title: 'L\u00f6sung unterst\u00fctzen', text: 'Wir begleiten die Kl\u00e4rung, Bearbeitung oder operative Umsetzung bis zum n\u00e4chsten sinnvollen Ergebnis.' },\r\n              { title: 'Dokumentieren und stabilisieren', text: 'Erkenntnisse, L\u00f6sungen und wiederkehrende Themen werden festgehalten, damit Abl\u00e4ufe langfristig klarer werden.' }\r\n            ]\r\n          },\r\n          audience: {\r\n            label: 'Zielgruppe',\r\n            title: 'F\u00fcr welche Unternehmen unser Angebot besonders geeignet ist',\r\n            lead: 'Der IT & Application Support eignet sich f\u00fcr Unternehmen, die digitale Abl\u00e4ufe professioneller organisieren und operative Support-Themen verl\u00e4sslicher bearbeiten m\u00f6chten.',\r\n            button: 'Mehr zur Zielgruppe ansehen',\r\n            cards: [\r\n              { icon: '01', title: 'KMU mit wiederkehrenden Support-Themen', text: 'Ideal f\u00fcr Unternehmen, bei denen Anfragen, Benutzerprobleme oder Prozessfragen regelm\u00e4ssig auftreten.' },\r\n              { icon: '02', title: 'Unternehmen ohne eigene IT-Abteilung', text: 'Geeignet, wenn intern keine dedizierten Ressourcen f\u00fcr Application Support und Koordination vorhanden sind.' },\r\n              { icon: '03', title: 'Wachsende Unternehmen', text: 'Hilfreich, wenn digitale Abl\u00e4ufe komplexer werden und klare Strukturen im Betrieb ben\u00f6tigt werden.' },\r\n              { icon: '04', title: 'Teams mit vielen Benutzeranfragen', text: 'F\u00fcr Organisationen, in denen Mitarbeitende Unterst\u00fctzung bei Anwendungen, Zug\u00e4ngen oder Abl\u00e4ufen ben\u00f6tigen.' },\r\n              { icon: '05', title: 'Unternehmen mit externen Partnern', text: 'Unterst\u00fctzung bei Abstimmung, Koordination und Nachverfolgung operativer Themen mit mehreren Beteiligten.' },\r\n              { icon: '06', title: 'Gesch\u00e4ftsleitungen mit Wunsch nach \u00dcbersicht', text: 'Mehr Transparenz \u00fcber wiederkehrende Support-Themen, offene Punkte und operative Belastungen.' }\r\n            ]\r\n          },\r\n          boundary: {\r\n            label: 'Leistungsrahmen',\r\n            title: 'Klare Unterst\u00fctzung. Klare Abgrenzung.',\r\n            lead: 'F\u00fcr eine seri\u00f6se Zusammenarbeit ist wichtig, dass Leistungen, Zust\u00e4ndigkeiten und Grenzen transparent sind. Genau das schafft Vertrauen und verhindert falsche Erwartungen.',\r\n            leftTitle: 'Was wir leisten',\r\n            leftText: 'Wir unterst\u00fctzen bei Application Support, operativer Prozessunterst\u00fctzung, Support-Koordination, Dokumentation, Benutzeranfragen und strukturierten Abl\u00e4ufen im laufenden Betrieb.',\r\n            rightTitle: 'Was separat vereinbart wird',\r\n            rightText: 'Nicht automatisch enthalten sind ungeplante 24\/7-Notfallbereitschaft, vollst\u00e4ndiger Infrastruktur-Betrieb, sicherheitskritische Spezialleistungen oder umfangreiche Softwareentwicklung.'\r\n          },\r\n          faq: {\r\n            label: 'FAQ',\r\n            title: 'H\u00e4ufige Fragen zum IT & Application Support',\r\n            items: [\r\n              { q: 'F\u00fcr welche Unternehmen eignet sich der IT & Application Support?', a: 'F\u00fcr KMU, wachsende Unternehmen und Organisationen, die gesch\u00e4ftsrelevante Anwendungen, digitale Abl\u00e4ufe und wiederkehrende Support-Themen strukturierter betreuen m\u00f6chten.' },\r\n              { q: '\u00dcbernimmt SNV Solutions auch laufende Betreuung?', a: 'Ja. Die Betreuung kann je nach Bedarf punktuell oder laufend erfolgen. Im Vordergrund stehen klare Zust\u00e4ndigkeiten, verl\u00e4ssliche Bearbeitung und nachvollziehbare Kommunikation.' },\r\n              { q: 'K\u00f6nnen einzelne Support-Themen auch ohne langfristigen Vertrag bearbeitet werden?', a: 'Ja. Einzelne Themen k\u00f6nnen zuerst im Rahmen einer Erstabkl\u00e4rung gepr\u00fcft werden. Danach wird festgelegt, ob eine punktuelle Unterst\u00fctzung oder eine laufende Betreuung sinnvoller ist.' },\r\n              { q: 'Unterst\u00fctzt SNV Solutions auch bei Dokumentation und Prozessklarheit?', a: 'Ja. Wiederkehrende Themen, L\u00f6sungen, Abl\u00e4ufe und bekannte Fehlerbilder k\u00f6nnen dokumentiert werden, damit Wissen erhalten bleibt und Support-F\u00e4lle k\u00fcnftig effizienter bearbeitet werden.' }\r\n            ]\r\n          },\r\n          cta: {\r\n            title: 'Sie m\u00f6chten Ihre IT- und Anwendungsthemen klarer organisieren?',\r\n            text: 'Teilen Sie uns mit, welche Anwendungen, Support-Themen oder digitalen Abl\u00e4ufe in Ihrem Unternehmen im Vordergrund stehen. Wir pr\u00fcfen Ihre Ausgangslage und besprechen den passenden n\u00e4chsten Schritt.',\r\n            button: 'Kontakt aufnehmen'\r\n          }\r\n        },\r\n\r\n        en: {\r\n          langCodes: { de: 'DE', en: 'EN', fr: 'FR', it: 'IT' },\r\n          nav: {\r\n            services: 'Services',\r\n            process: 'Support Process',\r\n            audience: 'Who It Is For',\r\n            contact: 'Contact'\r\n          },\r\n          eyebrow: 'Structured support for applications and digital workflows',\r\n          heroTitle: 'IT & Application Support for Swiss Businesses',\r\n          heroLead: 'SNV Solutions supports companies with the day-to-day management of business-critical applications, operational support cases and the clear organisation of digital workflows.',\r\n          heroBtnContact: 'Request a free initial assessment',\r\n          heroBtnServices: 'View services',\r\n          panelTag: 'Clear process',\r\n          panelTitle: 'Support with structure and accountability',\r\n          panelSteps: [\r\n            { title: 'Capture the request', text: 'We clarify the issue, the context, the level of urgency and the people or teams involved.' },\r\n            { title: 'Classify & coordinate', text: 'Support requests, incidents and operational requirements are assessed in a clear and structured way.' },\r\n            { title: 'Follow up & document', text: 'Solutions, next steps and key findings remain traceable and properly documented.' }\r\n          ],\r\n          trust: [\r\n            { title: 'Swiss company', text: 'SNV GROUP GmbH based in B\u00fclach \/ Zurich.' },\r\n            { title: 'Clear workflows', text: 'Structured handling instead of fragmented ad-hoc reactions.' },\r\n            { title: 'Practical approach', text: 'Support focused on real applications, real processes and real teams.' },\r\n            { title: 'Reliable', text: 'Transparent communication and clean documentation throughout.' }\r\n          ],\r\n          problem: {\r\n            label: 'Starting point',\r\n            title: 'When applications have to work every day, support needs more than spontaneous help.',\r\n            lead: 'Many companies rely on internal applications, digital portals, user access, interfaces and recurring support requests every day. When responsibilities are unclear, delays, repeated questions and unnecessary friction quickly arise.',\r\n            cards: [\r\n              { icon: '01', title: 'Unclear responsibilities', text: 'Support cases are delayed or passed around because no clear structure is in place.' },\r\n              { icon: '02', title: 'Recurring issues', text: 'Similar questions, errors and workflows keep coming back without being documented properly.' },\r\n              { icon: '03', title: 'Operational strain', text: 'Teams lose time on coordination, follow-up questions and disorganised support processes.' }\r\n            ]\r\n          },\r\n          services: {\r\n            label: 'Services',\r\n            title: 'Our IT & Application Support services',\r\n            lead: 'We support companies wherever digital applications, operational workflows and user requests need to function reliably in day-to-day business.',\r\n            button: 'View all services in detail',\r\n            cards: [\r\n              { icon: '01', title: 'Application support', text: 'Support for business-critical applications in day-to-day operations with a focus on stability, clarity and structured handling.' },\r\n              { icon: '02', title: 'Incident and request handling', text: 'Structured recording, classification and handling of incidents, support requests and operational issues.' },\r\n              { icon: '03', title: 'User and process support', text: 'Support for usage, access, workflows, roles, questions and recurring support topics.' },\r\n              { icon: '04', title: 'Change coordination', text: 'Support for smaller adjustments, agreed changes and operational change requests.' },\r\n              { icon: '05', title: 'Documentation & knowledge retention', text: 'Documentation of workflows, solutions, known issues and recurring support cases.' },\r\n              { icon: '06', title: 'Ongoing support', text: 'Step-by-step improvement of existing support structures and digital workflows.' }\r\n            ]\r\n          },\r\n          process: {\r\n            label: 'Support process',\r\n            title: 'How collaboration with SNV Solutions works',\r\n            lead: 'A clear process ensures that requests, incidents and operational support matters are assessed, coordinated and documented in a transparent way.',\r\n            button: 'View support process',\r\n            steps: [\r\n              { title: 'Capture the request', text: 'We clarify the application, the issue, the context, the urgency and the affected people or teams.' },\r\n              { title: 'Classify and prioritise', text: 'The topic is classified as an incident, service request, change requirement or recurring issue.' },\r\n              { title: 'Coordinate the handling', text: 'Responsibilities, next steps and communication are aligned clearly and transparently.' },\r\n              { title: 'Support the resolution', text: 'We support the clarification, handling or operational implementation up to the next meaningful outcome.' },\r\n              { title: 'Document and stabilise', text: 'Findings, solutions and recurring themes are documented so that workflows become clearer over time.' }\r\n            ]\r\n          },\r\n          audience: {\r\n            label: 'Who it is for',\r\n            title: 'Which companies benefit most from our support',\r\n            lead: 'IT & Application Support is ideal for companies that want to organise digital workflows more professionally and handle operational support topics more reliably.',\r\n            button: 'Learn more about who it is for',\r\n            cards: [\r\n              { icon: '01', title: 'SMEs with recurring support topics', text: 'Ideal for companies where requests, user issues or process questions arise on a regular basis.' },\r\n              { icon: '02', title: 'Companies without an internal IT team', text: 'Suitable where no dedicated internal resources are available for application support and coordination.' },\r\n              { icon: '03', title: 'Growing companies', text: 'Helpful when digital workflows become more complex and more structure is needed in daily operations.' },\r\n              { icon: '04', title: 'Teams with many user requests', text: 'For organisations in which employees need support with applications, access or workflows.' },\r\n              { icon: '05', title: 'Companies working with external partners', text: 'Support for coordinating and following up operational topics involving multiple stakeholders.' },\r\n              { icon: '06', title: 'Management teams seeking visibility', text: 'More transparency around recurring support issues, open items and operational pressure points.' }\r\n            ]\r\n          },\r\n          boundary: {\r\n            label: 'Service scope',\r\n            title: 'Clear support. Clear boundaries.',\r\n            lead: 'A professional collaboration requires transparent expectations around services, responsibilities and limits. This creates trust and avoids misunderstandings.',\r\n            leftTitle: 'What we cover',\r\n            leftText: 'We support application support, operational process support, support coordination, documentation, user requests and structured day-to-day workflows.',\r\n            rightTitle: 'What is agreed separately',\r\n            rightText: 'Unplanned 24\/7 emergency coverage, full infrastructure operations, security-critical specialist services or extensive software development are not included by default.'\r\n          },\r\n          faq: {\r\n            label: 'FAQ',\r\n            title: 'Frequently asked questions about IT & Application Support',\r\n            items: [\r\n              { q: 'What type of companies is this service suitable for?', a: 'It is suitable for SMEs, growing businesses and organisations that want to manage business applications, digital workflows and recurring support topics in a more structured way.' },\r\n              { q: 'Does SNV Solutions also provide ongoing support?', a: 'Yes. Support can be provided on a case-by-case basis or on an ongoing basis, depending on your needs. The focus is always on clarity, reliability and transparency.' },\r\n              { q: 'Can individual support topics be handled without a long-term contract?', a: 'Yes. Individual topics can first be reviewed as part of an initial assessment. Afterwards, it can be determined whether one-off support or ongoing collaboration makes more sense.' },\r\n              { q: 'Do you also help with documentation and process clarity?', a: 'Yes. Recurring topics, solutions, workflows and known issues can be documented so that knowledge is retained and future support handling becomes more efficient.' }\r\n            ]\r\n          },\r\n          cta: {\r\n            title: 'Would you like to organise your IT and application topics more clearly?',\r\n            text: 'Tell us which applications, support topics or digital workflows are most relevant in your company. We will review your current situation and discuss the right next step with you.',\r\n            button: 'Get in touch'\r\n          }\r\n        },\r\n\r\n        fr: {\r\n          langCodes: { de: 'DE', en: 'EN', fr: 'FR', it: 'IT' },\r\n          nav: {\r\n            services: 'Services',\r\n            process: 'Processus de support',\r\n            audience: 'Pour qui',\r\n            contact: 'Contact'\r\n          },\r\n          eyebrow: 'Support structur\u00e9 pour applications et processus digitaux',\r\n          heroTitle: 'Support IT & applicatif pour les entreprises en Suisse',\r\n          heroLead: 'SNV Solutions accompagne les entreprises dans la gestion d\u2019applications essentielles, le traitement des demandes de support op\u00e9rationnel et l\u2019organisation claire des processus digitaux au quotidien.',\r\n          heroBtnContact: 'Demander une premi\u00e8re \u00e9valuation',\r\n          heroBtnServices: 'Voir les services',\r\n          panelTag: 'Processus clair',\r\n          panelTitle: 'Un support structur\u00e9 et tra\u00e7able',\r\n          panelSteps: [\r\n            { title: 'Prendre la demande', text: 'Nous clarifions le sujet, le contexte, l\u2019urgence ainsi que les personnes ou \u00e9quipes concern\u00e9es.' },\r\n            { title: 'Qualifier & coordonner', text: 'Les demandes, incidents et besoins op\u00e9rationnels sont analys\u00e9s et structur\u00e9s clairement.' },\r\n            { title: 'Suivre & documenter', text: 'Les solutions, les prochaines \u00e9tapes et les enseignements restent tra\u00e7ables et document\u00e9s.' }\r\n          ],\r\n          trust: [\r\n            { title: 'Entreprise suisse', text: 'SNV GROUP GmbH bas\u00e9e \u00e0 B\u00fclach \/ Zurich.' },\r\n            { title: 'Processus clairs', text: 'Un traitement structur\u00e9 au lieu de r\u00e9actions isol\u00e9es et d\u00e9sordonn\u00e9es.' },\r\n            { title: 'Approche concr\u00e8te', text: 'Un accompagnement centr\u00e9 sur des applications, des processus et des \u00e9quipes r\u00e9els.' },\r\n            { title: 'Fiable', text: 'Communication transparente et documentation soign\u00e9e.' }\r\n          ],\r\n          problem: {\r\n            label: 'Contexte',\r\n            title: 'Lorsque les applications doivent fonctionner chaque jour, le support ne peut pas reposer sur l\u2019improvisation.',\r\n            lead: 'De nombreuses entreprises s\u2019appuient quotidiennement sur des applications internes, des portails digitaux, des acc\u00e8s utilisateurs, des interfaces et des demandes de support r\u00e9currentes. Lorsque les responsabilit\u00e9s ne sont pas claires, cela g\u00e9n\u00e8re des retards, des allers-retours et des frictions inutiles.',\r\n            cards: [\r\n              { icon: '01', title: 'Responsabilit\u00e9s floues', text: 'Les demandes restent en attente ou circulent inutilement lorsqu\u2019aucune structure claire n\u2019est en place.' },\r\n              { icon: '02', title: 'Sujets r\u00e9currents', text: 'Les m\u00eames questions, incidents et processus reviennent sans \u00eatre document\u00e9s correctement.' },\r\n              { icon: '03', title: 'Charge op\u00e9rationnelle', text: 'Les \u00e9quipes perdent du temps dans la coordination, les relances et des processus de support mal organis\u00e9s.' }\r\n            ]\r\n          },\r\n          services: {\r\n            label: 'Services',\r\n            title: 'Nos prestations en support IT & applicatif',\r\n            lead: 'Nous intervenons l\u00e0 o\u00f9 les applications digitales, les processus op\u00e9rationnels et les demandes des utilisateurs doivent fonctionner de mani\u00e8re fiable dans l\u2019activit\u00e9 quotidienne.',\r\n            button: 'Voir toutes les prestations en d\u00e9tail',\r\n            cards: [\r\n              { icon: '01', title: 'Support applicatif', text: 'Accompagnement des applications m\u00e9tier au quotidien avec un focus sur la stabilit\u00e9, la visibilit\u00e9 et un traitement structur\u00e9.' },\r\n              { icon: '02', title: 'Gestion des incidents et des demandes', text: 'Enregistrement, qualification et traitement structur\u00e9s des incidents, demandes de support et probl\u00e9matiques op\u00e9rationnelles.' },\r\n              { icon: '03', title: 'Support utilisateurs et processus', text: 'Accompagnement concernant l\u2019utilisation, les acc\u00e8s, les processus, les r\u00f4les, les questions et les sujets r\u00e9currents.' },\r\n              { icon: '04', title: 'Coordination des changements', text: 'Accompagnement des ajustements mineurs, des changements valid\u00e9s et des demandes d\u2019\u00e9volution op\u00e9rationnelles.' },\r\n              { icon: '05', title: 'Documentation & capitalisation', text: 'Documentation des processus, solutions, erreurs connues et cas de support r\u00e9currents.' },\r\n              { icon: '06', title: 'Accompagnement continu', text: 'Am\u00e9lioration progressive des structures de support existantes et des processus digitaux.' }\r\n            ]\r\n          },\r\n          process: {\r\n            label: 'Processus de support',\r\n            title: 'Comment se d\u00e9roule la collaboration avec SNV Solutions',\r\n            lead: 'Un processus clair permet de qualifier, coordonner et documenter les demandes, incidents et sujets de support op\u00e9rationnel avec transparence.',\r\n            button: 'Voir le processus de support',\r\n            steps: [\r\n              { title: 'Prendre la demande', text: 'Nous clarifions l\u2019application concern\u00e9e, le sujet, le contexte, l\u2019urgence et les personnes ou \u00e9quipes impliqu\u00e9es.' },\r\n              { title: 'Qualifier et prioriser', text: 'Le sujet est class\u00e9 comme incident, demande de service, besoin de modification ou sujet r\u00e9current.' },\r\n              { title: 'Coordonner le traitement', text: 'Les responsabilit\u00e9s, prochaines \u00e9tapes et communications sont d\u00e9finies de mani\u00e8re claire et tra\u00e7able.' },\r\n              { title: 'Accompagner la r\u00e9solution', text: 'Nous soutenons la clarification, le traitement ou la mise en \u0153uvre op\u00e9rationnelle jusqu\u2019au r\u00e9sultat utile suivant.' },\r\n              { title: 'Documenter et stabiliser', text: 'Les enseignements, solutions et sujets r\u00e9currents sont consign\u00e9s afin de rendre les processus plus clairs dans la dur\u00e9e.' }\r\n            ]\r\n          },\r\n          audience: {\r\n            label: 'Pour qui',\r\n            title: 'Pour quels types d\u2019entreprises notre offre est particuli\u00e8rement adapt\u00e9e',\r\n            lead: 'Le support IT & applicatif convient aux entreprises qui souhaitent mieux structurer leurs processus digitaux et traiter les sujets de support op\u00e9rationnel de fa\u00e7on plus fiable.',\r\n            button: 'En savoir plus sur les entreprises concern\u00e9es',\r\n            cards: [\r\n              { icon: '01', title: 'PME avec des demandes r\u00e9currentes', text: 'Id\u00e9al pour les entreprises o\u00f9 les questions, incidents utilisateurs ou demandes li\u00e9es aux processus reviennent r\u00e9guli\u00e8rement.' },\r\n              { icon: '02', title: 'Entreprises sans \u00e9quipe IT interne', text: 'Adapt\u00e9 lorsqu\u2019aucune ressource d\u00e9di\u00e9e n\u2019est disponible en interne pour le support applicatif et la coordination.' },\r\n              { icon: '03', title: 'Entreprises en croissance', text: 'Utile lorsque les processus digitaux deviennent plus complexes et n\u00e9cessitent davantage de structure.' },\r\n              { icon: '04', title: '\u00c9quipes avec de nombreuses demandes utilisateurs', text: 'Pour les organisations o\u00f9 les collaborateurs ont r\u00e9guli\u00e8rement besoin d\u2019aide sur les applications, les acc\u00e8s ou les processus.' },\r\n              { icon: '05', title: 'Entreprises avec des partenaires externes', text: 'Soutien pour coordonner et suivre des sujets op\u00e9rationnels impliquant plusieurs parties prenantes.' },\r\n              { icon: '06', title: 'Directions souhaitant plus de visibilit\u00e9', text: 'Davantage de transparence sur les sujets r\u00e9currents, les points ouverts et les charges op\u00e9rationnelles.' }\r\n            ]\r\n          },\r\n          boundary: {\r\n            label: 'Cadre d\u2019intervention',\r\n            title: 'Un accompagnement clair. Un p\u00e9rim\u00e8tre clair.',\r\n            lead: 'Une collaboration s\u00e9rieuse repose sur des attentes transparentes concernant les prestations, les responsabilit\u00e9s et les limites. C\u2019est ainsi que l\u2019on cr\u00e9e la confiance et que l\u2019on \u00e9vite les malentendus.',\r\n            leftTitle: 'Ce que nous couvrons',\r\n            leftText: 'Nous accompagnons le support applicatif, le support aux processus op\u00e9rationnels, la coordination du support, la documentation, les demandes des utilisateurs et les workflows structur\u00e9s du quotidien.',\r\n            rightTitle: 'Ce qui fait l\u2019objet d\u2019un accord s\u00e9par\u00e9',\r\n            rightText: 'La couverture d\u2019urgence 24\/7 non planifi\u00e9e, l\u2019exploitation compl\u00e8te de l\u2019infrastructure, les prestations sp\u00e9cialis\u00e9es critiques en mati\u00e8re de s\u00e9curit\u00e9 ou les d\u00e9veloppements logiciels \u00e9tendus ne sont pas inclus d\u2019office.'\r\n          },\r\n          faq: {\r\n            label: 'FAQ',\r\n            title: 'Questions fr\u00e9quentes sur le support IT & applicatif',\r\n            items: [\r\n              { q: '\u00c0 quels types d\u2019entreprises ce service convient-il ?', a: 'Il convient aux PME, aux entreprises en croissance et aux organisations qui souhaitent g\u00e9rer leurs applications m\u00e9tier, leurs processus digitaux et leurs sujets de support r\u00e9currents de mani\u00e8re plus structur\u00e9e.' },\r\n              { q: 'SNV Solutions propose-t-elle aussi un accompagnement continu ?', a: 'Oui. L\u2019accompagnement peut \u00eatre ponctuel ou continu selon vos besoins. L\u2019objectif est toujours d\u2019assurer clart\u00e9, fiabilit\u00e9 et transparence.' },\r\n              { q: 'Est-il possible de traiter un sujet sp\u00e9cifique sans contrat \u00e0 long terme ?', a: 'Oui. Un sujet peut d\u2019abord \u00eatre examin\u00e9 dans le cadre d\u2019une premi\u00e8re \u00e9valuation. Il est ensuite possible de d\u00e9finir si une intervention ponctuelle ou une collaboration continue est la meilleure option.' },\r\n              { q: 'Aidez-vous \u00e9galement \u00e0 structurer la documentation et les processus ?', a: 'Oui. Les sujets r\u00e9currents, les solutions, les workflows et les erreurs connues peuvent \u00eatre document\u00e9s afin de conserver le savoir et de rendre le support futur plus efficace.' }\r\n            ]\r\n          },\r\n          cta: {\r\n            title: 'Vous souhaitez structurer plus clairement vos sujets IT et applicatifs ?',\r\n            text: 'Indiquez-nous quelles applications, quels sujets de support ou quels processus digitaux sont les plus importants dans votre entreprise. Nous analyserons votre situation et d\u00e9finirons avec vous la meilleure suite.',\r\n            button: 'Nous contacter'\r\n          }\r\n        },\r\n\r\n        it: {\r\n          langCodes: { de: 'DE', en: 'EN', fr: 'FR', it: 'IT' },\r\n          nav: {\r\n            services: 'Servizi',\r\n            process: 'Processo di supporto',\r\n            audience: 'Per chi \u00e8 adatto',\r\n            contact: 'Contatto'\r\n          },\r\n          eyebrow: 'Supporto strutturato per applicazioni e processi digitali',\r\n          heroTitle: 'Supporto IT & applicativo per aziende svizzere',\r\n          heroLead: 'SNV Solutions supporta le aziende nella gestione delle applicazioni aziendali critiche, nei casi di supporto operativo e nell\u2019organizzazione chiara dei processi digitali quotidiani.',\r\n          heroBtnContact: 'Richiedi una prima valutazione',\r\n          heroBtnServices: 'Visualizza i servizi',\r\n          panelTag: 'Processo chiaro',\r\n          panelTitle: 'Supporto con struttura e tracciabilit\u00e0',\r\n          panelSteps: [\r\n            { title: 'Raccogliere la richiesta', text: 'Chiariamo il tema, il contesto, l\u2019urgenza e le persone o i team coinvolti.' },\r\n            { title: 'Classificare & coordinare', text: 'Richieste, incidenti e necessit\u00e0 operative vengono valutati in modo strutturato.' },\r\n            { title: 'Seguire & documentare', text: 'Soluzioni, passi successivi e risultati restano tracciabili e ben documentati.' }\r\n          ],\r\n          trust: [\r\n            { title: 'Azienda svizzera', text: 'SNV GROUP GmbH con sede a B\u00fclach \/ Zurigo.' },\r\n            { title: 'Processi chiari', text: 'Gestione strutturata invece di reazioni isolate e disordinate.' },\r\n            { title: 'Approccio concreto', text: 'Supporto orientato ad applicazioni, processi e team reali.' },\r\n            { title: 'Affidabile', text: 'Comunicazione trasparente e documentazione accurata.' }\r\n          ],\r\n          problem: {\r\n            label: 'Contesto',\r\n            title: 'Quando le applicazioni devono funzionare ogni giorno, il supporto non pu\u00f2 dipendere dall\u2019improvvisazione.',\r\n            lead: 'Molte aziende si affidano quotidianamente ad applicazioni interne, portali digitali, accessi utenti, interfacce e richieste di supporto ricorrenti. Quando le responsabilit\u00e0 non sono chiare, si generano ritardi, domande ripetute e attriti inutili.',\r\n            cards: [\r\n              { icon: '01', title: 'Responsabilit\u00e0 poco chiare', text: 'I casi di supporto restano in sospeso o vengono rimbalzati perch\u00e9 manca una struttura definita.' },\r\n              { icon: '02', title: 'Temi ricorrenti', text: 'Le stesse domande, errori e procedure si ripresentano senza essere documentati correttamente.' },\r\n              { icon: '03', title: 'Pressione operativa', text: 'I team perdono tempo tra coordinamento, richieste di chiarimento e processi di supporto disorganizzati.' }\r\n            ]\r\n          },\r\n          services: {\r\n            label: 'Servizi',\r\n            title: 'I nostri servizi di IT & Application Support',\r\n            lead: 'Supportiamo le aziende ovunque applicazioni digitali, processi operativi e richieste degli utenti debbano funzionare in modo affidabile nella quotidianit\u00e0.',\r\n            button: 'Visualizza tutti i servizi nel dettaglio',\r\n            cards: [\r\n              { icon: '01', title: 'Supporto applicativo', text: 'Supporto alle applicazioni aziendali nel lavoro quotidiano con focus su stabilit\u00e0, chiarezza e gestione strutturata.' },\r\n              { icon: '02', title: 'Gestione incidenti e richieste', text: 'Registrazione, classificazione e gestione strutturata di incidenti, richieste di supporto e problematiche operative.' },\r\n              { icon: '03', title: 'Supporto utenti e processi', text: 'Supporto su utilizzo, accessi, flussi operativi, ruoli, richieste e temi ricorrenti.' },\r\n              { icon: '04', title: 'Coordinamento delle modifiche', text: 'Affiancamento per piccoli adeguamenti, modifiche concordate e change request operative.' },\r\n              { icon: '05', title: 'Documentazione & consolidamento del know-how', text: 'Documentazione di processi, soluzioni, problemi noti e casi di 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